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Night Shift Supervisor

2 months ago

Toronto, Ontario, Canada Hampton by Hilton Toronto Airport Corporate Centre Full time
Job Summary

We are seeking a highly skilled Night Shift Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Shift Supervisor, you will be responsible for overseeing the daily operations of our hotel during nighttime hours.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of night shift staff, ensuring that all tasks are completed efficiently and effectively.
    • Provide guidance and support to team members, addressing any concerns or issues that may arise.
  • Customer Service
    • Assist guests with special needs, providing exceptional customer service and ensuring their stay is comfortable and enjoyable.
  • Operations and Maintenance
    • Coordinate and review work assignments, ensuring that all tasks are completed on time and to a high standard.
    • Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as needed to ensure business continuity and customer service delivery.
    • Requisition materials and supplies, ensuring that the hotel has the necessary resources to operate effectively.
  • Work Environment and Physical Demands
    • Work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
    • Stand for extended periods, moving around the hotel as needed to perform duties.
    • Work under pressure, meeting tight deadlines and maintaining a high level of productivity.
  • Personal Qualities
    • Accurately complete tasks and maintain attention to detail.
    • Communicate effectively with guests and team members, both verbally and in writing.
    • Be flexible and adaptable, responding to changing circumstances and priorities.
    • Exercise sound judgement, making informed decisions that benefit the hotel and its guests.
    • Work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
    Requirements
    • 1 year to less than 2 years of experience in a supervisory or leadership role.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
    • High school graduation certificate or equivalent experience.