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IT Systems Support Specialist

2 months ago


Edmonton, Alberta, Canada Synergistic Systems Inc Full time
Job Summary

We are seeking a highly skilled IT Systems Support Analyst to join our team at Synergistic Systems Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support and proactive IT services to ensure the smooth operation of our systems and infrastructure.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to our staff, vendors, and stakeholders, ensuring a high level of customer satisfaction.
  • IT Operations: Perform proactive IT duties, including planning, testing, and executing improvements to our systems and infrastructure.
  • Project Coordination: Coordinate and contribute to IT-related projects, ensuring timely completion and effective implementation.
  • Documentation and Reporting: Create and maintain accurate documentation and reports, providing valuable insights to inform business decisions.
  • Training and Development: Train staff on new technologies and processes, ensuring they have the necessary skills to perform their duties effectively.
  • Security and Compliance: Ensure adherence to all applicable policies and bylaws, maintaining the confidentiality and security of sensitive information.
Requirements
  • Education and Experience: Completion of a post-secondary education in Information Systems or 5+ years of experience in Tier 2 general IT support and operations.
  • Certifications: A+, MCSE, and/or MCDST Certified, and/or Azure Fundamentals and/or equivalent proven experience working in a diverse technology environment.
  • Skills and Attributes: Excellent communication and customer service skills, effective problem-solving and decision-making skills, and valid Class 5 Alberta drivers' license.
Working Conditions

This position works a 5-day work week, Monday to Friday, with at least one day off in a 3-week cycle. Required to be on-site within the County administration campus buildings, which is 5 minutes east of Strathmore. Working at all municipal buildings, including repair shops, water treatment facilities, fire halls, and other external sites as required.