Senior Business Analyst

1 day ago

Toronto, Ontario, Canada QA Consultants Inc. Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at QA Consultants Inc. as a Workforce Management Expert. In this role, you will be responsible for the selection, configuration, and implementation of an advanced scheduling application to support the unique scheduling and workforce management needs of our clients in the healthcare sector.

Key Responsibilities
  • Lead planning sessions with leaders and business managers to understand current state requirements and improve business processes related to Workforce Management & Scheduling
  • Support the development of a Request for Proposal (RFP) and the assessment and selection process for an advanced scheduling application
  • Lead technical requirements gathering and process design sessions alongside subject matter experts, external partners, and program team members
  • Configure the selected advanced scheduling tool based on requirements gathering initiative
  • Develop and maintain schedules, shift patterns, and unique rules within the advanced scheduling application
  • Partner with the Workday team to build and maintain integrations to the advanced scheduling application
  • Complete full cycle testing including unit testing and end-to-end testing to troubleshoot issues
  • Provide training and support to end-users on time tracking and scheduling processes
  • Provide subject matter expertise to all stakeholders and partners
  • Stay updated on best practices to continually improve system functionality
Requirements
  • 7-10 years of experience with Workforce Management and business operations knowledge (Healthcare industry knowledge would be an asset)
  • Business analyst experience is a requirement, including ability to document and validation business requirements from stakeholders
  • Strong understanding of workforce management principles and practices
  • Experience managing Scheduling and/or Time Tracking software within a complex, unionized setting
  • Experience working in project management environments, including familiarity with tools like Azure Dev Ops
  • Proficiency in data analysis and troubleshooting to identify and resolve system issues
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Detail-oriented with a commitment to data accuracy and compliance
  • Experience with Workday Time Tracking module is an asset
  • Experience with Shift Link, Comvida, Staff Schedule Care, Goeasycare, Legion, and/or Kronos would be an asset
About Us

QA Consultants Inc. is North America's largest software quality engineering services firm. We are an award-winning onshore provider of software testing and quality assurance solutions, and we are committed to delivering exceptional results for our clients. We are proud of our vision to help clients achieve flawless technology outcomes.

What We Offer
  • Make a difference every day as you help our clients deliver innovation and technology in a better, brighter, and safer way
  • Be part of a smart and dedicated team, disrupting quality assurance methodologies and creating something unique
  • Be involved in challenging and interesting work
  • Work from anywhere
Diversity & Inclusion

QA Consultants Inc. is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.

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