Customer Service Representative

2 weeks ago

Brampton, Ontario, Canada Elkay Full time

Zurn Elkay Water Solutions Corporation, a leading international supplier of plumbing and water delivery solutions, is seeking a Customer Service Representative to join our team. Based in Milwaukee, WI, we employ over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico.

The successful candidate will have a passion for improving the overall customer experience, a willingness to learn, and curiosity to understand our business. Our ideal candidate is a collaborative team player who can build strong relationships easily across various stakeholder groups.

Key Accountabilities
  • Provide first contact resolution for Zurn clients and inter-company team members, working with inventory stocking and coverage strategies as well as sourcing lead time requirements to enhance problem-solving capacity.
  • Communicate efficiently and professionally with customers, advocating and solving issues quickly, demonstrating a cradle-to-grave management philosophy for customer needs and expectations.
  • Demonstrate technical expertise related to Zurn's product offerings and/or industry knowledge, using sound judgment and strengths in all aspects of communications when dealing with difficult situations.
  • Drive proactive touchpoints with team lead and/or manager throughout the day and maintain collaborative working relationships with teammates.
Job Requirements
  • College Diploma or Bachelor's Degree in business, administration, supply chain, or related area, or an equivalent combination of experience & education.
  • Minimum 2 years of experience in a customer care-oriented role, including superior working knowledge of product returns, shortages, damages, and financial aptitude for solving claims discrepancies.
  • Demonstrated process improvement and proactive root cause analysis for sustainable solutions, experience with ERP and CSM systems, comfortable leveraging technological-based applications and tools.
  • Intermediate working knowledge of MS Office software, including Excel, Word, and Outlook, able to read and comprehend Zurn policies and procedures (English language) to ensure safety and the safety of those working around you.
  • Self-motivated and able to multi-task effectively in a fast-paced environment, aptitude for contributing to a collective team environment and setting personal goals that align with the overall success of the organization.
Capabilities and Success Factors
  • Candidate should possess a customer-first mindset and a strong sense of urgency, solid work ethic coupled with a demonstrated attention to detail, predisposition to be reliable and punctual, as well as deadline-oriented.
  • A self-starter, able to work independently without extensive supervision, comfortable with an atypical daily routine, and thrive in an environment of dynamic change.
  • Strong focus on customer care standards and concepts, willing to share experiences to help the entire team achieve results.
Benefits
  • $50,000 - $70,000 annual salary based on location and experience, competitive benefits package including Medical, Dental, Vision, LTD, AD&D, and Life Insurance.
  • Competitive vacation policy, 12 paid holidays, Annual Bonus Eligibility, Educational Reimbursement, and DCPP with eligible matching.

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