Incident Commander

1 month ago

Toronto, Ontario, Canada theScore Full time
About the Role & Team

TheScore is seeking a highly skilled Incident Commander to join our site reliability team. As part of our team, you will work cross-functionally across engineering and be the front line for incidents, working with Release Engineering to help prevent new events.

About the Work
  • Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, Release Engineering leader and cross-functional teams to lead real-time incident management.
  • Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
  • Continuously improve and enhance the internal framework, methodology, processes, and tools
  • Developing and maintaining key practice capabilities
  • Collaborating with SRE Teams and Infrastructure teams to identify requirements.
  • Recommends innovative solutions that enable the organization to deliver on its objectives and goals.
  • Promote opportunities for Continuous Service Improvements
  • Lead SRE communications to stakeholders via email, Slack, Microsoft Teams in timely manner
  • Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
  • Other duties as required.
About You
  • Experience in a similar role or incident management role.
  • Experience and understanding of Containerization (Docker & Kubernetes preferred)
  • Comfortable within Linux environments and needs.
  • Experience working with AWS, GCP, and/or on-premise environments needs.
  • Ability to work independently and learn quickly with little supervision.
  • Ability to handle multiple projects simultaneously.
  • Willingness to drop everything and take on an ad-hoc task.
  • You're the type of individual who is extremely tech-savvy and passionate about learning new technologies and tools.
  • A bachelor's degree in computer science, engineering, and/or similar experience.
  • Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Helmfile, Terragrunt, Prometheus, and any web programming.
What We Offer
  • Competitive compensation package.
  • Fun, relaxed work environment.
  • Education and conference reimbursements.
  • Parental leave top up.
  • Opportunities for career progression and mentoring others.

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