Incident Commander

1 month ago

Toronto, Ontario, Canada theScore Full time
About the Role

We are seeking an experienced Incident Commander to join our site reliability team at theScore, a leading digital media and sports betting company. As a key member of our team, you will be responsible for leading real-time incident management, collaborating with cross-functional teams, and driving improvements to our service delivery and release processes.

Key Responsibilities
  • Lead and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, Release Engineering leader, and cross-functional teams to manage incidents.
  • Develop and maintain key practice capabilities, including practices, frameworks, process flows, templates, and process guides.
  • Continuously improve and enhance the internal framework, methodology, processes, and tools to support incident management.
  • Collaborate with SRE Teams and Infrastructure teams to identify requirements and develop innovative solutions.
  • Promote opportunities for Continuous Service Improvements and lead SRE communications to stakeholders via email, Slack, and Microsoft Teams.
  • Lead initiatives to promote JIRA Release Ticket management, quality, and alignment with Incident management communication supporting SLAs.
About You
  • Experience in a similar role or incident management role, with a strong understanding of Containerization (Docker & Kubernetes preferred).
  • Comfortable working within Linux environments and familiar with AWS, GCP, and/or on-premise environments.
  • Ability to work independently, learn quickly, and handle multiple projects simultaneously.
  • Willingness to drop everything and take on ad-hoc tasks, with a passion for learning new technologies and tools.
  • A bachelor's degree in computer science, engineering, or a related field, with a strong technical background.
What We Offer
  • Competitive compensation package and a fun, relaxed work environment.
  • Education and conference reimbursements, parental leave top-up, and opportunities for career progression and mentoring others.

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