Client Care Navigator

2 months ago

Fredericton, New Brunswick, Canada Vision Loss Rehabilitation Canada Full time
Job Title: Client Care Navigator

**Job Summary:**

Vision Loss Rehabilitation Canada is seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a critical role in coordinating and integrating supports and services around individuals living with vision loss.

Key Responsibilities:

  • Assess client needs and develop personalized care plans to achieve their goals.
  • Coordinate and schedule appointments with primary and specialized service providers.
  • Monitor client satisfaction and take remedial action as required.
  • Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps.
  • Document all service-related activities in the client health record, adhering to VLRC policies.
  • Interact with clients, their families, and caregivers to develop and identify vision-related goals.
  • Build and maintain good working relationships with professionals in other agencies and community groups.
  • Educate community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
  • Participate in multi-disciplinary team meetings.
  • Proactively facilitate linkages, communication, information exchange opportunities, and coordination between clients and service providers in the healthcare system.

Requirements:

  • 3-5 years of client service experience in the health and/or social service sectors.
  • Experience working directly with people living with vision loss.
  • Knowledge of available community services/supports and clinical, social, and residential care options.
  • Understanding of roles and linkages across primary care, community care, and specialized geriatric services.
  • Strong knowledge of client-centered philosophy.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Ability to prioritize workload and manage competing tasks.
  • Proficiency in technology, including Microsoft Office and case management and care coordination systems.
  • Demonstrated ability to work independently and within a team.
  • Bilingual (French and English) and expertise in cultural sensitivity and diversity.

Preferred Qualifications:

  • Registered health professional designation.
  • Minimum bachelor's degree in Social Work, Gerontology, or other related healthcare discipline.
  • 3 or more years of experience working with individuals with vision loss.

Work Environment:

  • Willingness to work flexible hours.
  • Willingness to work in a variety of settings.

Benefits:

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