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Advanced Customer Service Solutions Architect
1 week ago
As a Senior CRM Developer at RedBranch Executive Search & Recruitment, you will play a pivotal role in designing, implementing, and maintaining the company's Dynamics 365 Customer Engagement (CE) CRM solution.
Key Responsibilities:
- Collaborate with stakeholders to collect and analyze user requirements for seamless system integration.
- Provide strategic direction for CRM-related initiatives, advising on best practices for optimal implementation within Dynamics 365 CE/CRM.
- Offer hands-on mentorship to the internal team, sharing knowledge and skills related to Dynamics 365 CE/CRM and Microsoft Power Platform.
- Conduct training sessions to enhance team competencies and self-sufficiency in the system.
- Work closely with the solution vendor to ensure alignment with organizational requirements and objectives.
- Oversee the implementation of Dynamics 365 CE/CRM features and Microsoft Power Pages, ensuring seamless integration with existing systems.
- Maintain data migration efforts using XRM tools and ensure successful integration with third-party vendor applications, Learning Management Systems (LMS), and Business Central.
- Design, create, and implement custom solutions within Microsoft Dynamics 365 CE/CRM, including advanced customization and configuration of workflows, forms, and dashboards to meet business needs.
- Develop and maintain integrations between Dynamics 365 CE/CRM and other business applications to ensure seamless data flow.
- Build and maintain applications using the Power Platform (Canvas Apps, Model-Driven Apps, Power Automate, Power BI) to meet organizational needs.
- Troubleshoot technical issues, enhance existing functionality, and support system maintenance.
Your Profile:
- Post-secondary degree or diploma in computer science, software engineering, or computer engineering, or an acceptable combination of education and experience.
- Minimum of 8 years of hands-on experience with Microsoft Dynamics 365 CE/CRM, including development, customization, and integration.
- Hands-on experience with the Power Platform (Power BI, Power Automate).
- Certifications in Dynamics 365 or Power Platform are preferred.
- Proficiency in .NET, C#, JavaScript, and SQL.
- Experience with integration tools (e.g., Azure Logic Apps, REST APIs).
- Knowledge of CRM data architecture, security models, and DevOps practices (Azure DevOps).
- Proven experience with XRM tools for data migration and integration.
- Demonstrated experience integrating Dynamics 365 CRM with third-party vendors, LMS, and Business Central.
- Strong understanding of Microsoft Dynamics 365 architecture and its applications in customer service.
- Ability to design and implement enterprise-level customer service solutions.
- Exceptional problem-solving skills and attention to detail.
- Strong written and verbal communication skills to facilitate effective knowledge transfer and mentoring.
