Service Advisor

2 months ago


Thunder Bay, Ontario, Canada The 401 Group of Companies Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Assess customer needs by listening to their vehicle's symptoms and conducting thorough inspections to identify the root cause of the issue.
  • Verify warranty and service contract coverage to ensure our customers receive the best possible service.
  • Develop accurate estimates by calculating labor and material costs, as well as explaining the repair process to our customers.
  • Prepare repair orders by documenting the necessary repairs and obtaining customer approval.
  • Maintain excellent customer relationships by providing clear communication and ensuring timely completion of repairs.
  • Stay up-to-date with industry developments and manufacturer publications to enhance your knowledge and skills.
Requirements
  • Minimum 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Valid G Driver's License.
  • Ability to work flexible hours, including Saturdays.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.
  • A comprehensive benefits package.
  • A competitive salary and bonus structure.
  • Employee pricing on parts and services.

The 401 Group of Companies is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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