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Accounts Receivable Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Accounts Receivable Specialist to join our team at Loblaw Companies Limited. As an Accounts Receivable Specialist, you will play a critical role in maintaining customer accounts, providing excellent customer service, and ensuring timely and accurate financial transactions.
Key Responsibilities- Provide exceptional customer service to all levels of business, ensuring prompt and professional communication.
- Maintain accurate and up-to-date customer accounts, including processing financial transactions and resolving on-account balances.
- Effectively troubleshoot and identify reasons for non-payment, communicating with customers to resolve issues.
- Process financial assistance claims from patients and pharmacies, adhering to communicated program guidelines.
- Upload financial transactions in SAP and maintain precise records, ensuring compliance with company policies and procedures.
- Organize and file relevant documentation for audit purposes, maintaining a secure and efficient filing system.
- Communicate effectively with patient care specialists and program managers to resolve financial assistance payment issues.
- Assist with question and inquiry of reimbursement from patients and pharmacies, providing timely and accurate responses.
- Maintain a strong understanding of workload and ensure timely collaboration on issues, prioritizing tasks to meet deadlines.
- Support various reporting requirements, providing accurate and timely data to stakeholders.
- Participate and assist in departmental continuous improvement activities related to process, quality, training, and other initiatives.
- Assist with ad-hoc and cross-functional projects and initiatives as required, demonstrating flexibility and adaptability.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event, adhering to current policies and procedures.
- College diploma or University degree in Accounting.
- Minimum 2 years of related experience in a similar role.
- Must be computer literate with the ability to learn new programs quickly, with proficiency in MS WORD and MS EXCEL.
- Must be able to work independently as well as within a team, prioritizing tasks and managing time effectively.
- Excellent communication skills with the ability to deal professionally and effectively with external customers.
- Strong attention to detail, with the ability to handle stress effectively and thrive in a fast-paced environment.
- Commitment to excellence and the quality process, with a focus on continuous improvement.
- Prior experience in the healthcare or pharmaceutical industry is preferred, as is experience with SAP systems.
- Bilingual (French & English) would be an asset.
