Deputy Chief Information Officer, Digital Workplace
4 days ago
Reporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Digital Workplace & IT Service Management, will play a pivotal role in the implementation of the Council-approved Corporate Technology Strategic Plan (CTSP) adopted in 2023. The DCIO will be responsible for providing oversight in the strategic delivery of Technology Services related to digital workplace, technology, cloud, and service management.
Key Responsibilities:- Work closely with the CIO and in alignment with the CTSP, set direction for technology operations, infrastructure, digital workplace, and service management team.
- Assist the CIO in strategic allocations for corporate investments in the value-add initiatives aligning with corporation strategic objectives.
- Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
- Budget management, including planning and monitoring, reporting, resource management and allocation, financial forecasting, cost analysis, and risk assessment for operational and capital budgets.
- Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
- Oversight of vendor contracts, renewal of contracts; seek opportunities for consolidation and managing contracts with the allocated budget.
- Establish guidelines and provide oversight on program delivery. Ensure the success of complex technology programs and projects related to digital workplace and service management; oversee risk, quality, and optimal program delivery.
- Develop ongoing positive working relationships within Technology Services and Corporate Partners to foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the Corporation.
- Build collaborative relationships with City stakeholders and senior management, providing information where Technology Services may add value and support program operations.
- Cultivate an environment which encourages creativity and innovation by welcoming diverse perspectives, promoting healthy debate and re-assessing the status quo; and
- An environment where each team member understands their role in relation to the overall goals of their team and department; thereby enhancing the culture of equity and accountability among staff.
- Review internal application processes to ensure they align with strategic vision, business processes and tactical planning.
- Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
- Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
- Benchmark, analyze, report on, and make recommendations for the improvement of the IT Infrastructure and IT Systems.
- Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end-user services, including help desk and technical support services.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Oversight of negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
- Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
- Must have an Ontario Secondary School Graduation diploma combined with a 3-year Community College diploma in Computer Sciences, Information Technology, Business Information Systems, Business Administration or related programs or Ontario Ministry of Education equivalencies and over ten (10) years of experience in managing and/or directing an IT operation;
- Must be a critical, solution-focused thinker;
- Must have a track record of developing and managing large scale projects, complex transformation programs and IT infrastructure strategic planning and development;
- Must have good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards and experience with systems design and development from business requirements analysis through to day-to-day management.
- Must possess expertise in leading the development of enterprise architecture, guidelines, and models.
- Must have experience in project delivery methodologies, including waterfall and scaled agile, concepts of rapid prototyping and user centric design processes, experience with establishing and reporting on program success measures and governance to support delivery objectives and change management tactics.
- Must have superior communication and relationship development skills with the ability to simplify complex technology details into concise, tactful key messaging and ability to communicate comfortably with all levels of an organization.
- Must possess political acumen with the ability to work closely with council and senior leadership.
- Must have experience in technology procurement and external partner, vendor, contract management.
- Must have proficiency in Windows based software including Word, Excel and graphic software.
- Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work.
- Will be required to complete and remain current as per the requirements of the Corporation's Management Certificate Program.
- Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature, is considered an asset.
- The physical demands analysis associated with this job indicates a sedentary level of work.
- Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's License is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment.
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Windsor, Ontario, Canada City Of Windsor Full timeJob Title: Deputy Chief Information Officer, Digital WorkplaceReporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Digital Workplace & IT Service Management, will play a pivotal role in the implementation of the Council-approved Corporate Technology Strategic Plan (CTSP) adopted in 2023. You will be providing...
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Windsor, Ontario, Canada City Of Windsor Full timeJob Title: Deputy Chief Information Officer, Digital WorkplaceReporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Digital Workplace & IT Service Management, will play a pivotal role in the implementation of the Council-approved Corporate Technology Strategic Plan (CTSP) adopted in 2023. You will be providing...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe City of Windsor is seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to play a pivotal role in the implementation of the Corporate Technology Strategic Plan (CTSP). This individual will provide oversight in the strategic delivery of Technology Services related to digital workplace, technology, cloud,...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe City of Windsor is seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to play a pivotal role in the implementation of the Corporate Technology Strategic Plan (CTSP). This individual will provide oversight in the strategic delivery of Technology Services related to digital workplace, technology, cloud,...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to join our team at the City of Windsor. As a key member of our IT leadership team, you will play a pivotal role in the implementation of our Corporate Technology Strategic Plan (CTSP) and provide oversight in the strategic delivery of Technology...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to join our team at the City of Windsor. As a key member of our IT leadership team, you will play a pivotal role in the implementation of our Corporate Technology Strategic Plan (CTSP) and provide oversight in the strategic delivery of Technology...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe City of Windsor is seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to play a pivotal role in the implementation of the Corporate Technology Strategic Plan (CTSP). This individual will provide oversight in the strategic delivery of Technology Services related to digital workplace, technology, cloud,...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe City of Windsor is seeking a highly skilled and experienced Deputy Chief Information Officer, Digital Workplace to play a pivotal role in the implementation of the Corporate Technology Strategic Plan (CTSP). This individual will provide oversight in the strategic delivery of Technology Services related to digital workplace, technology, cloud,...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Business Solutions to join our team at the City of Windsor. As a key member of our senior technology team, you will play a pivotal role in the strategic delivery of technology services, leading a team dedicated to business solutions and applications, project...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Business Solutions to join our team at the City of Windsor. As a key member of our senior technology team, you will play a pivotal role in the strategic delivery of technology services, leading a team dedicated to business solutions and applications, project...
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Digital Workplace Leader
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Business Solutions to join our team at the City of Windsor. As a key member of our senior technology team, you will play a pivotal role in the strategic delivery of technology services, leading a team dedicated to business solutions and applications, project...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Chief Information Officer, Business Solutions to join our team at the City of Windsor. As a key member of our senior technology team, you will play a pivotal role in the strategic delivery of technology services, leading a team dedicated to business solutions and applications, project...
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Windsor, Ontario, Canada City Of Windsor Full timeAbout the RoleThe City of Windsor is seeking a highly experienced and skilled Deputy Chief Information Officer, Business Solutions and Technology Strategy to join our senior technology team. As a key member of our leadership team, you will play a pivotal role in the strategic delivery of technology services and lead a team dedicated to business solutions and...
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Windsor, Ontario, Canada City Of Windsor Full timeAbout the RoleThe City of Windsor is seeking a highly experienced and skilled Deputy Chief Information Officer, Business Solutions and Technology Strategy to join our senior technology team. As a key member of our leadership team, you will play a pivotal role in the strategic delivery of technology services and lead a team dedicated to business solutions and...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe Deputy Chief Information Officer, Business Solutions will play a pivotal role in the senior Technology team, providing oversight in the strategic delivery of Technology Services. This role will lead a team dedicated to business solutions and applications, project delivery, program management, governance, transformation, risk management, and...
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Windsor, Ontario, Canada City Of Windsor Full timeJob SummaryThe Deputy Chief Information Officer, Business Solutions will play a pivotal role in the senior Technology team, providing oversight in the strategic delivery of Technology Services. This role will lead a team dedicated to business solutions and applications, project delivery, program management, governance, transformation, risk management, and...
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Windsor, Ontario, Canada City Of Windsor Full timeReporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Business Solutions & Project Delivery will be instrumental in the senior Technology team, overseeing the strategic implementation of Technology Services. You will guide a team focused on business solutions and applications, project execution, program management,...
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Windsor, Ontario, Canada City Of Windsor Full timeReporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Business Solutions & Project Delivery will be instrumental in the senior Technology team, ensuring effective oversight in the strategic implementation of Technology Services. You will guide a team focused on business solutions and applications, project execution,...
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Windsor, Ontario, Canada City Of Windsor Full timeReporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer (DCIO), Business Solutions & Project Delivery will be instrumental in the senior Technology team, ensuring effective execution of Technology Services. This role involves leading a dedicated team focused on business solutions and applications, project execution, program...
