Field Service Supervisor

1 month ago

Québec, Quebec, Canada TOMRA Full time
Job Summary

TOMRA is seeking a highly skilled and experienced Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for leading and supervising a team of Field Service Engineers to ensure the efficient and effective delivery of technical support, maintenance, installation, and customer training services for TOMRA's sorting equipment.

Key Responsibilities

  • Lead and supervise a team of Field Service Engineers to meet customer satisfaction, revenue, and cost control goals.
  • Respond to and resolve inquiries from customers, Sales Agents, and Area Sales.
  • Collaborate with Managers and Field Service Engineers on technical issues.
  • Travel to customer sites as needed to resolve unresolved technical issues.
  • Research and analyze field reports and maintenance checklists to solve problems.
  • Perform quarterly KPI and annual reviews with the team.

Requirements

  • Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering preferred or equivalent experience.
  • 2+ years of supervisory experience with customer service background.
  • Working knowledge of electronic system troubleshooting, PC repairing, diagnostic testing, analog and digital circuits, electrical power circuits, PLC circuits, and basic test equipment such as oscilloscopes and voltmeters.
  • Strong analytical skills and clear communication abilities.
  • Proficiency in English and French preferred.
  • Extensive domestic and international travel, up to 70%.
  • Must be able to obtain a valid passport and must be able to obtain a visa to work in Canada and the US.

Why Work for Us

TOMRA offers a range of benefits, including a strong benefits package, healthy PTO policy, and opportunities for professional growth and development. We are a globally renowned company with a mission to transform how we all obtain, use, and reuse the planet's resources to enable a world without waste.

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