Slot Attendant

1 month ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time
Slot Attendant Job Summary

River Rock Casino Resort is seeking a dynamic and customer-focused Slot Attendant to join our team. As a Slot Attendant, you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.

Key Responsibilities
  • Monitor and observe slot players and machines within assigned area and offer assistance, instruction, and advice on the various types of games and machines in the Resort.
  • Act as a front-line customer service liaison, answering questions about slot games and our facility to create a fun and high-energy environment for all our guests.
  • Perform routine procedures with slot machine printers, bill validators, adding/removing paper, and fixing tilts.
  • Reset machines after jackpot processing.
  • Change bills.
  • Reserve machines for Slot players.
  • Fill ticket printers and re-stock ticket paper.
  • Verify and pay off jackpots and cancel credits.
  • Actively seek out and address customer needs and machine problems.
  • Assist with awareness of and excitement for on-going and up-coming Casino promotions.
  • Promote BC Gold Encore Card membership and usage to slot players.
  • Provide prompt, courteous service to assure guests have an enjoyable gaming experience.
  • Ensure tidiness of the assigned area at all times.
  • Keep control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift.
  • Work in compliance with internal controls, company policies, and procedures, and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary.
  • Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines.
  • Participate in a professional, constructive, and supportive environment for all Casino staff with an attention to open communication and a team concept.
  • Preserve Casino and guest confidentiality while at work and away from work.
  • Adhere to all GCGC, BCLC, and HR policies as they relate to functions of the position.
  • Perform other duties as assigned based on operational needs.
Requirements
  • Available to work in a variety of shifts, including evenings, graveyards, and weekends, as we operate 24 hours per day, seven days a week.
  • Cash handling experience.
  • Manual dexterity, technical aptitude, and trouble-shooting ability is an asset.
  • Basic knowledge of slot machine functions is an asset.
  • Superior interpersonal, communication skills, and mathematical skills.
  • Ability to work well in a team environment and ability to multi-task.
  • Ability to use two-way radios and maintain professional radio etiquette at all times.
  • Must be able to work in a fast-paced, busy environment.
  • Must work well under pressure.
  • Serving It Right certificate required.
  • Superior customer service skills.
  • Adherence to the high standards, methods, and procedures of gaming at GCE.
  • The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB).
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
  • A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational and business needs.

  • Slot Attendant

    4 weeks ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job Title: Slot AttendantWe are seeking a dynamic and customer-focused individual to join our team as a Slot Attendant at River Rock Casino Resort. As a Slot Attendant, you will be responsible for providing exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.Key Responsibilities:Monitor and...

  • Slot Attendant

    4 weeks ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job Title: Slot AttendantWe are seeking a dynamic and customer-focused individual to join our team as a Slot Attendant at River Rock Casino Resort. As a Slot Attendant, you will be responsible for providing exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.Key Responsibilities:Monitor and...

  • Slot Attendant

    3 days ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryWe are seeking a detail-oriented and customer-focused Slot Attendant to join our team at the River Rock Casino Resort. As a Slot Attendant, you will provide exceptional support services to our guests, ensuring a positive experience on our gaming floor.Duties and Responsibilities:Monitor and observe slot players and machines within assigned...

  • Slot Attendant

    4 weeks ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Job Title: Slot AttendantAt Great Canadian Entertainment, we are seeking a dynamic and customer-focused individual to join our team as a Slot Attendant at River Rock Casino Resort. As a key member of our Slot team, you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.Key...

  • Slot Attendant

    3 weeks ago

    Richmond, British Columbia, Canada Great Canadian Entertainment Full time

    Position SummaryRiver Rock Casino Resort is currently seeking a dynamic individual with a passion for the Gaming Industry. The resort offers a dynamic work environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable engaging in...

  • Cage Cashier

    4 weeks ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at River Rock Casino Resort. As a key member of our cash handling team, you will be responsible for ensuring the accuracy and integrity of all financial transactions, while providing exceptional customer service to our guests.Key ResponsibilitiesProcess cash...

  • Cage Cashier

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at River Rock Casino Resort. As a key member of our financial operations team, you will be responsible for ensuring the accuracy and security of cash transactions, as well as providing exceptional customer service to our guests.Key ResponsibilitiesHandle cash...

  • Cash Administration Professional

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at CB Canada. As a key member of our gaming operations, you will be responsible for ensuring the smooth operation of our cash handling processes.Key ResponsibilitiesHandle cash transactions, including foreign currency exchange, traveler's cheques, short pays, over...

  • Cash Handling Specialist

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at CB Canada. As a key member of our gaming operations, you will be responsible for ensuring the smooth operation of our cash handling processes.Key ResponsibilitiesCash Handling and Administration: Handle cash transactions, including foreign currency exchange,...

  • Cage Cashier

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at River Rock Casino Resort. As a key member of our financial operations team, you will be responsible for ensuring the accuracy and security of cash transactions, as well as providing exceptional customer service to our guests.Key ResponsibilitiesHandle cash...

  • Cash Administration Professional

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at CB Canada. As a key member of our gaming operations, you will be responsible for ensuring the smooth operation of our cash handling processes.Key ResponsibilitiesHandle cash transactions, including foreign currency exchange, traveler's cheques, short pays, over...

  • Cash Handling Specialist

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at CB Canada. As a key member of our gaming operations, you will be responsible for ensuring the smooth operation of our cash handling processes.Key ResponsibilitiesCash Handling and Administration: Handle cash transactions, including foreign currency exchange,...

  • Cage Cashier

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at River Rock Casino Resort. As a key member of our financial operations team, you will be responsible for ensuring the accuracy and integrity of our cash handling processes.Key ResponsibilitiesHandle cash transactions, including foreign currency exchange,...

  • Cage Cashier

    2 months ago

    Richmond, British Columbia, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Cage Cashier to join our team at River Rock Casino Resort. As a key member of our financial operations team, you will be responsible for ensuring the accuracy and integrity of our cash handling processes.Key ResponsibilitiesHandle cash transactions, including foreign currency exchange,...

  • Executive Chef

    4 weeks ago

    Richmond, British Columbia, Canada CB Canada Full time

    Job Title: Chef de PartieWe are seeking a skilled and experienced Chef de Partie to join our culinary team at River Rock Casino Resort. As a key member of our kitchen team, you will be responsible for the execution of menu item production, maintaining all company standards, and adhering to safety and hygiene policies and procedures.Key...

  • Slot Attendant-rrcr

    5 months ago

    Richmond, Canada Great Canadian Full time

    **Position Summary** River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable...

  • Casual/On-call Slot Attendant-RRCR

    5 months ago

    Richmond, Canada Great Canadian Entertainment Full time

    Position Summary River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable...

  • Room Attendant-RRCR

    5 months ago

    Richmond, Canada CB Canada Full time

    River Rock Casino Resort is looking for self-motivated individuals who are able to perform physically demanding tasks of a hotel Room Attendant in a fast-paced environment. We are looking for team members eager to be a part of the Rock-Solid team and take pride in their work of maintaining the cleanliness of assigned guest’s rooms and public areas of the...

  • Cage Cashier-RRCR

    5 months ago

    Richmond, Canada CB Canada Full time

    River Rock Casino Resort is seeking a qualified individual interested in furthering their career as Cage Cashier. The successful candidate will be responsible for ensuring adherence to all policies and procedures through duties including cash administration and cash counts while contributing to a safe and welcoming work environment for all employees.  As...

  • Mgr, Human Resources-RRCR

    5 months ago

    Richmond, Canada CB Canada Full time

    Position Summary Under the general direction of the Senior Manager, Human Resources, this position is responsible for the delivery of effective Human Resources Management practices and for the overall management of established company- wide human resources/talent management programs. Ensures adherence to the Company's policies and procedures, motivates and...

  • Chef de Partie-RRCR

    5 months ago

    Richmond, Canada CB Canada Full time

    River Rock Casino Resort is currently recruiting for Chef de Partie (CDP) to join our Culinary team. You will be responsible for the execution of menu item production, maintaining all company standards and through adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome work environment for all employees. Other...

  • Demi Chef de Partie(C Cuisine)-RRCR

    5 months ago

    Richmond, Canada CB Canada Full time

    River Rock Casino Resort is on the lookout for an energetic and passionate Demi Chef De Partie to join our team! Under the supervision of the Sous Chef, this position is responsible for the production and execution of Chinese menu item production, while maintaining all company standards, adhering to all safety and hygiene policies and procedures and...