IT Service Management Professional

1 week ago


Edmonton, Alberta, Canada Covenant Health Alberta Full time

Reporting to the Corporate Director, IT Services, as a strategic leader, you will oversee day-to-day functions and deliver on strategic goals and objectives for IT Services. Your role is pivotal in ensuring that organizational IT needs are met through partnerships with key stakeholders, including AHS as our Information Technology Service Provider.

Key Responsibilities
  • Support the development and implementation of IT strategies to drive business growth and excellence.
  • Maintain strong relationships with service providers, ensuring seamless delivery of IT services.
  • Lead and manage IT projects throughout their lifecycle, from initiation to closure.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and drive change initiatives.

Requirements:

Education and Experience
  • Degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Minimum 5 years of experience in IT Service Management, with a strong understanding of IT standards and best practices.
  • Proven leadership experience in managing teams and driving operational excellence.
Skills and Qualifications
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Certifications such as Project Management Professional (PMP) or other relevant certifications.
  • Experience with Microsoft tools and applications, as well as other web applications.
  • Background in managing IT shared services, helpdesk environments, or similar roles.
Compensation and Benefits

The estimated salary for this position is between $35-$52 per hour, depending on qualifications and experience. Additionally, this role offers a competitive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.



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