Automation Expert: Deliver Exceptional Results in Industrial Robotics
1 week ago
Vention Inc., a leading innovator in machine automation technologies, seeks an Automation Expert to join their client engineering customer success team. With headquarters in Montreal, Canada, and offices in Berlin and Boston, Vention empowers clients to succeed through exceptional customer experiences.
Job SummaryThe Automation Expert will master every aspect of Vention's machine automation technologies and become an industrial automation expert. Your goal is to help clients resolve automation challenges efficiently and lead the creation of materials enabling self-reliance in designing automation solutions.
This role offers a unique opportunity to work with talented engineers and post-sale specialists while driving business growth and client satisfaction. As an Automation Expert, you will be responsible for:
- Expertly addressing all automation challenges within Vention
- Collaborating with the sales team to identify best-suited solutions for clients
- Designing, programming, and validating automation systems based on client specifications (Vention MachineMotion controller, Vention MachineLogic programming, Python, robot programming, etc.)
- Supporting operations, logistics, and quality control cases and situations
- Providing timely technical support to clients designing automated machines and operating Vention equipment on their manufacturing floor
- Managing the ticketing system for client support requests
- Developing and maintaining support assets, including how-to-guides, forum posts, and troubleshooting guides
- Establishing a Vention technical user community and providing feedback to the Product Development team
We are committed to creating an inclusive work environment where innovation thrives. Our comprehensive benefits package includes flexible paid time off, remote work policies, global health plans, and opportunities for social engagement and community involvement.
This position offers an attractive compensation package estimated at $85,000 per annum, commensurate with experience and qualifications. If you possess a strong background in Mechanical/Electrical/Electronics/Mechatronics/Robotics Engineering, excellent communication skills, and experience with PLC programming, we encourage you to apply.
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