Customer Service Representative

2 weeks ago


Saskatoon, Saskatchewan, Canada Michaels Full time
Job Description:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels in SASKATOON, SK.

As a key member of our store team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a fast and friendly checkout experience. You will also be involved in truck unloading, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.

Responsibilities:
  • Assist customers in finding products and providing solutions to their shopping needs
  • Provide a fast and friendly checkout experience while executing cash handling to standards
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as necessary
  • Educate customers on our Voice of Customer (VOC) survey and its importance
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unload, stocking, and planogram (POGs) processes
  • Maintain merchandise recovery and maintenance, including returns and go-backs, to ensure a well-merchandised and in-stock store
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies
Requirements:
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time and move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching required
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment:

The ideal candidate will thrive in a fast-paced retail environment with a focus on customer satisfaction. Our store is located in SASKATOON, SK, and we offer a competitive salary of $12.50 per hour. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.



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