Returns Operations Supervisor

4 weeks ago

Brampton, Ontario, Canada Metro Supply Chain Full time

Are you a logistics expert looking for a challenging role? Metro Supply Chain is seeking an experienced Returns Operations Supervisor to oversee our returns process from start to finish.

About the Role

We are a leading supply chain solutions company with operations across North America and Europe. As a Returns Operations Supervisor, you will be responsible for managing our end-to-end returns processes, ensuring compliance with our Reverse Logistics Standard Operating Procedure (SOP) and providing exceptional customer service.

Key Responsibilities:

  • Oversee the RMA process, including creating bill of lading for return orders and coordinating with vendors to acquire RMAs
  • Action industry best practices to gain efficiencies in transportation and warehousing
  • Ensure all reverse logistics documentation is accurate and efficient
  • Review and maintain Proof of Deliveries
  • Maintain warehouse cage lists according to client SOP standards
  • Lead the process for loading returns, staging, and proper tagging
  • C coordinate communications effectively with internal and external clients
  • E nsure return documentation is completed correctly and attached to products
  • M onitor the returns area, organize products, and allocate areas for offloading
  • P rinting off return slips to be attached to each specific return item
  • R esponsible for organizing product returns into designated warehouse sections and staging accordingly when the applicable Bill of Lading (BOL) has been created for transportation to the assigned 'Return to Company'
  • M onitor team trailer loading audit protocol for all outbound product
  • E nsuring the staging lines for products are audited and tagged
  • U sing Airtable to track, review, and update daily delivery returns and inbound product from feeder hubs
  • M onitor Asset Tracker updates and maintain record accuracy
  • A ssist with team training and development
  • L eads all RVL warehouse personnel by assisting in delegating and performance management Reviews all RVL inventory processes to ensure product availability for vendor shipments and to ensure compliance with the organization's RVL procedures and mandates
  • C reate and manage solutions for RVL inventory capacity issues
  • M aintain targets, objectives, and goals throughout the warehouse and driver return process Implement and supervise safe practices and ensure all are compliant with Occupational Health & Safety regulation
  • M onitor SOP compliance for all RVL warehouse operations
  • S upervise delivery return activity to ensure RVL receivers are compliant with warehouse procedures and delivery return processes
  • A ssist in escalated RVL issues
  • E nsure end-of-day checklist is completed and actioned
  • S end end-of-day report to Operations Supervisor at the end of each operating day
  • C omplete shift briefings to ensure effective communication of relevant information to department team members
  • P rovide daily feedback to team members through coaching and performance reinforcement
  • E nsure successful unloading of inbound trailers (Approximately 3-6 trailers daily)
  • P repare outlined outbound for the following operational day

Requirements:

  • Previous experience as a Warehouse/Logistics Lead or similar/equivalent leadership position

Competencies:

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

Education:

  • College or relevant professional experience in lieu

Health & Safety:

  • Follow the Occupational Health and Safety Act including Safety, Violence, and Harassment laws Work in a healthy and safe manner following Metro's policies, procedures
  • Always wear or use protective equipment
  • Report any hazards you find in the workplace to your supervisor
  • Must not use or operate equipment in a manner that would endanger yourself or others
  • Must not put other workers at risk by your actions

Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company-sponsored social events
  • Community volunteering

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