Client Success Operations Specialist
4 weeks ago
We are seeking a highly motivated and organized Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.
Key Responsibilities- Respond to customer queries related to account expansion, renewal, and other sales-related issues in a timely and efficient manner.
- Process quotations related to requests for products and services associated with existing customer accounts.
- Triage customer requests for support and forward these requests to the appropriate internal team within set service levels.
- Document activities related to customer accounts within our CRM and ERP system.
- Work with internal teams to resolve sales-related customer requests.
- Identify areas of development and ensure that the team remains world-class.
- Prepare reports of key performance indicators to support operational decisions regarding client retention and account expansion.
- Implement systems, processes, and tools that enhance the operations of the Client Success Operations team.
- Work with the team to escalate internal and external concerns, ensuring that all resources are used to maintain customer satisfaction.
- Aid in documenting procedures, establish and deliver training for team members and cross-functional teams.
- Actively look for ways to improve process efficiencies and effectiveness.
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. Our products are designed to save lives, and we monitor personnel working alone in populated areas, complex indoor facilities, and remote reaches of our planet. We are a people-driven technology company with a mission to ensure every worker returns home safely.
We are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
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Client Success Operations Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
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Client Success Operations Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
-
Client Success Operations Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
-
Client Success Operations Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
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Client Success Operations Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
-
Client Success Operations Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
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Client Success Operations Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
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Client Success Operations Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team at Blackline Safety. As a key member of our Client Success Operations team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key...
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Client Success Operations Specialist
2 months ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
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Client Success Operations Specialist
2 months ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
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Client Success Operations Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleBlackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team.Key ResponsibilitiesRespond to customer queries related to account expansion, renewal, and other sales-related issues.Process...
-
Client Success Operations Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleBlackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We are seeking a highly motivated and detail-oriented Client Success Operations Specialist to join our team.Key ResponsibilitiesRespond to customer queries related to account expansion, renewal, and other sales-related issues.Process...
-
Client Success Operations Specialist
2 months ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
-
Client Success Operations Specialist
2 months ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for supporting our clients in achieving their goals and objectives. This will involve working closely with our clients to understand their needs and providing them with tailored solutions to...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for supporting our clients in achieving their goals and objectives. This will involve working closely with our clients to understand their needs and providing them with tailored solutions to...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and results-driven Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesRespond to customer...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and results-driven Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesRespond to customer...
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Client Success Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly motivated and organized Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesRespond to customer inquiries...
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Client Success Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesRespond to customer inquiries related to...
