Client Success Specialist
4 weeks ago
We are seeking a highly motivated and results-driven Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.
Key Responsibilities- Respond to customer inquiries related to account expansion, renewal, and sales-related issues in a timely and efficient manner.
- Process quotations for products and services associated with existing customer accounts, ensuring seamless customer experiences.
- Triage customer requests for support and forward them to the appropriate internal team within set service levels, ensuring prompt resolution.
- Document activities related to customer accounts within our CRM and ERP systems, maintaining accurate and up-to-date records.
- Collaborate with internal teams to resolve sales-related customer requests, providing exceptional customer service.
- Identify areas of development and implement strategies to ensure the team remains world-class in client success.
- Prepare reports on key performance indicators to support operational decisions regarding client retention and account expansion.
- Implement systems, processes, and tools that enhance the operations of the Client Success Operations team, driving efficiency and effectiveness.
- Work with the team to escalate internal and external concerns, ensuring customer satisfaction.
- Aid in documenting procedures, establishing and delivering training for team members and cross-functional teams.
- Actively seek ways to improve process efficiencies and effectiveness, driving continuous improvement.
- Post-secondary education or equivalent certification in a business-related field is an asset.
- 1-3 years of experience in an inside sales or administrative role with direct responsibility for customer support, account management, data entry, and order processing.
- Experience working within a corporate CRM and ERP application.
- Proven track record of converting customer queries into sales or sales leads.
- Proven ability to apply appropriate problem-solving techniques.
- Effective communication, both written and verbal, with strong interpersonal skills.
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for supporting our clients in achieving their goals and objectives. This will involve working closely with our clients to understand their needs and providing them with tailored solutions to...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for supporting our clients in achieving their goals and objectives. This will involve working closely with our clients to understand their needs and providing them with tailored solutions to...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada RevSolz Corp. Full timeRevSolz Corp. is seeking a talented Client Success Engineer/Specialist to join our team in CalgaryWe're looking for a people person with a passion for building strong relationships with clients. As a Client Success Engineer/Specialist, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada RevSolz Corp. Full timeRevSolz Corp. is seeking a talented Client Success Engineer/Specialist to join our team in CalgaryWe're looking for a people person with a passion for building strong relationships with clients. As a Client Success Engineer/Specialist, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesSupport the GSA Team to secure service and retain client...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesSupport the GSA Team to secure service and retain client...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
2 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
2 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
2 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
2 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
1 week ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
5 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
6 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a key member of our organization, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team in securing service and retaining client business, ensuring Service Levels are...
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Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a key member of our organization, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team in securing service and retaining client business, ensuring Service Levels are...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a key member of our organization, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
3 weeks ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a key member of our organization, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team to secure service and retain client business, ensuring Service Levels are met or...
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Client Success Specialist
1 month ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Blackline Safety. As a key member of our Client Success team, you will play a critical role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesRespond to customer inquiries related to...
