Client Success Operations Specialist
2 days ago
About the Role
The Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and engagement with internal teams.
Key Responsibilities
- Respond to customer queries related to account expansion, renewal, and other sales-related issues.
- Process quotations related to requests for products and services associated with existing customer accounts.
- Triage customer requests for support and forward these requests to the appropriate internal team within set service levels.
- Document activities related to customer accounts within a CRM and ERP system.
- Work with internal teams to resolve sales-related customer requests.
- Identify areas of development and ensure that the team remains world-class.
- Prepare reports of key performance indicators to support operational decisions regarding client retention and account expansion.
- Implement systems, processes, and tools that enhance the operations of the Client Success Operations team.
- Work with the team to escalate internal and external concerns, ensuring that all resources are used to maintain customer satisfaction.
- Aid in documenting procedures, establish and deliver training for team members and cross-functional teams.
- Actively look for ways to improve process efficiencies and effectiveness.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. Our products are designed to save lives, and we monitor personnel working alone in populated areas, complex indoor facilities, and remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.
Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters. Blackline Safety is a publicly traded company (TSX: BLN). We are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, or sexual orientation.
-
Client Success Operations Specialist
6 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
-
Client Success Operations Specialist
6 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleThe Client Success Operations Specialist plays a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process. This role will directly support the functions of the Client Success Operations team and ensure that customer requests are efficiently handled through timely processing and...
-
Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeJoin Our Team as a Client Success SpecialistAt Customer Labs, we are a fast-growing SaaS organization looking for a dedicated Client Success Specialist to enhance our customer relationships.If you are enthusiastic about fostering customer loyalty, adept at managing key accounts, and excel in a team-oriented atmosphere, this position is tailored for you.Key...
-
Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeClient Success Specialist at Customer LabsCustomer Labs is a software-as-a-service (SaaS) organization dedicated to enhancing customer experiences through real-time and self-service solutions. We are seeking a Client Success Specialist to foster growth and satisfaction among our enterprise clientele.Role Overview:Oversee 8 to 12 enterprise accounts to ensure...
-
Client Success Specialist
6 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleAs a key member of our Client Success team at Blackline Safety, you will play a vital role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesClient Support: Respond to customer inquiries related to account expansion, renewal, and sales-related issues.Quotation...
-
Client Success Specialist
7 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleAs a key member of our Client Success team at Blackline Safety, you will play a vital role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesClient Support: Respond to customer inquiries related to account expansion, renewal, and sales-related issues.Quotation...
-
Client Success Specialist
2 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleAs a key member of our Client Success team at Blackline Safety, you will play a vital role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesClient Support: Respond to customer inquiries related to account expansion, renewal, and sales-related issues.Quotation...
-
Client Success Specialist
2 days ago
Calgary, Alberta, Canada Blackline Safety Full timeAbout the RoleAs a key member of our Client Success team at Blackline Safety, you will play a vital role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.Key ResponsibilitiesClient Support: Respond to customer inquiries related to account expansion, renewal, and sales-related issues.Quotation...
-
Client Success Specialist
2 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team (Business Development, Account Management, Product) to secure service and retain...
-
Client Success Specialist
2 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team (Business Development, Account Management, Product) to secure service and retain...
-
Client Success Specialist
6 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team (Business Development, Account Management, Product) to secure service and retain...
-
Client Success Specialist
7 days ago
Calgary, Alberta, Canada Green Shield Canada Full timeAbout the RoleWe are seeking a highly skilled Client Success Specialist to join our team at Green Shield Canada. As a Client Success Specialist, you will play a critical role in supporting our clients and ensuring their needs are met.Key ResponsibilitiesSupport the GSA Team (Business Development, Account Management, Product) to secure service and retain...
-
Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Quackdials Full timeAbout QuackDials:QuackDials is an innovative SaaS company based in Calgary, Alberta, dedicated to transforming how businesses interact with their clientele throughout the sales journey. Our state-of-the-art parallel/power dialing platform empowers sales development representatives (SDRs) to connect with live prospects over the phone in a fraction of the...
-
Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Quackdials Full timeAbout QuackDials:QuackDials is an innovative SaaS company based in Calgary, Alberta, dedicated to transforming the way organizations interact with their clientele throughout the sales journey. Our advanced parallel/power dialing technology empowers sales development representatives (SDRs) to connect with live prospects significantly faster.Position...
-
Client Success Coordinator
4 weeks ago
Calgary, Alberta, Canada Secure Energy Full timeAbout Us:At Secure Energy, we are dedicated to enhancing customer satisfaction through innovative solutions.Role Overview:The Customer Success Specialist will play a pivotal role in fostering relationships with key clients and stakeholders. This position is designed to enhance the customer journey through a comprehensive web and mobile application. The focus...
-
Calgary, Alberta, Canada CLIO Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team at Clio. As a key member of our team, you will play a critical role in driving growth and accelerating revenue-generating and revenue-retaining teams.Key ResponsibilitiesPartner with the Customer Enablement organization to design...
-
Calgary, Alberta, Canada CLIO Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations team at Clio. As a key member of our team, you will play a critical role in driving growth and accelerating revenue-generating and revenue-retaining teams.Key ResponsibilitiesPartner with the Customer Enablement organization to design...
-
Calgary, Alberta, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all by improving the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team. The successful candidate will be responsible...
-
Calgary, Alberta, Canada Clio Full timeAbout ClioClio is a global leader in the legal technology industry, dedicated to transforming the legal experience for all by improving the lives of legal professionals and increasing access to justice.Job SummaryWe are seeking a Senior Customer Success Operations Specialist to join our Revenue Operations team. The successful candidate will be responsible...
-
Client Success Specialist
4 weeks ago
Calgary, Alberta, Canada Quackdials Full timeCompany Overview:Quack is an innovative SaaS startup based in Calgary, Alberta, dedicated to transforming how businesses interact with their customers throughout the sales journey. Our advanced parallel/power dialing platform empowers sales development representatives (SDRs) to connect with live prospects over the phone in a fraction of the time.Role...
