Customer Service Supervisor
3 weeks ago
The Customer Service Supervisor will oversee a team of customer service representatives, ensuring that they understand and communicate all customer service objectives and obligations. This role requires strong leadership and analytical skills to design and implement policies, programs, and systems that meet internal customer service objectives and legal and regulatory obligations.
Key Responsibilities:- Ensure compliance with customer service policies and procedures
- Design and implement policies, programs, and systems to enhance service quality and efficiency
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and implement corrective actions to address customer complaints
- Collaborate with operational managers to identify and resolve customer problems
- Minimum 7 years' experience in customer service, including 3 years in the transportation field
- Fluently bilingual, both written and spoken
- Active listening skills and proven analytical and problem-solving skills
- Demonstrate initiative and proactivity, with strong personnel management and mobilization skills
- Knowledge of office automation and comfortable with computer systems
- College diploma and analytical mindset
Groupe Robert is committed to supporting the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and/or ethnic minorities, and people with disabilities are encouraged to apply, as diversity is the link in our logistics chain that makes us stronger.
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Customer Service Supervisor
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Customer Service SupervisorThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. The supervisor will ensure that all employees understand and communicate customer service objectives and obligations. They will contribute to the design of policies, programs, and systems required to meet internal...
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Customer Service Supervisor
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Customer Service SupervisorThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. The supervisor will ensure that all employees understand and communicate customer service objectives and obligations. They will contribute to the design of policies, programs, and systems required to meet internal...
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Customer Service Supervisor
3 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Customer Service SupervisorThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. The supervisor will ensure that all employees understand and communicate customer service objectives and obligations. They will contribute to the design of policies, programs, and systems required to meet internal...
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Customer Service Supervisor
3 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Customer Service SupervisorThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. The supervisor will ensure that all employees understand and communicate customer service objectives and obligations. They will contribute to the design of policies, programs, and systems required to meet internal...
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Customer Service Supervisor
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Superviseur OS&D et service à la clientèleThe Customer Service Supervisor will oversee a team of customer service representatives, ensuring that they understand and communicate all customer service objectives and obligations. This role requires strong leadership and analytical skills to design and implement policies, programs, and systems that...
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Customer Service Supervisor
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob Title: Superviseur OS&D et service à la clientèleThe Customer Service Supervisor will oversee a team of customer service representatives, ensuring that they understand and communicate all customer service objectives and obligations. This role requires strong leadership and analytical skills to design and implement policies, programs, and systems that...
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Food Service Supervisor
1 month ago
Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Boucherville, Canada.Key Responsibilities:Supervise and motivate restaurant staff to deliver high-quality service and maintain a welcoming atmosphere.Collaborate with management to...
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Food Service Supervisor
1 month ago
Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Boucherville, Canada.Key Responsibilities:Supervise and motivate restaurant staff to deliver high-quality service and maintain a welcoming atmosphere.Collaborate with management to...
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Customer Service Team Lead
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob DescriptionThe Customer Service Supervisor will manage a customer service team, overseeing operational priorities, including employee management, customer service, and merchandise tracking. The successful candidate will ensure compliance with company standards and procedures.Key ResponsibilitiesManage customer service team to ensure high-quality service...
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Customer Service Team Lead
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob DescriptionThe Customer Service Supervisor will manage a customer service team, overseeing operational priorities, including employee management, customer service, and merchandise tracking. The successful candidate will ensure compliance with company standards and procedures.Key ResponsibilitiesManage customer service team to ensure high-quality service...
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Customer Service Team Lead
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob DescriptionThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. This includes prioritizing operational tasks, overseeing employee performance, and ensuring customer satisfaction.Key Responsibilities:Manage customer service team to ensure high-quality service deliveryOversee operational priorities,...
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Food Service Supervisor
3 weeks ago
Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a Food Service Supervisor to oversee daily restaurant operations and ensure excellent service and a welcoming atmosphere for our guests.Key Responsibilities:Supervise restaurant staff and ensure high levels of customer service.Assist in training and onboarding new employees.Monitor food quality and presentation to maintain standards.Handle...
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Customer Service Team Lead
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob DescriptionThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. This includes prioritizing operational tasks, managing employee performance, and ensuring customer satisfaction.Key Responsibilities:Manage customer service team to ensure high-quality service deliveryDevelop and implement operational...
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Customer Service Team Lead
4 weeks ago
Boucherville, Quebec, Canada Robert Group Full timeJob DescriptionThe Customer Service Supervisor will be responsible for managing a team of customer service representatives. This includes prioritizing operational tasks, managing employee performance, and ensuring customer satisfaction.Key Responsibilities:Manage customer service team to ensure high-quality service deliveryDevelop and implement operational...
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Service Centre Supervisor, Night Shift
4 weeks ago
Boucherville, Quebec, Canada Brambles Full timeJob Title: Service Centre Supervisor, Night ShiftCHEP is a global leader in the supply chain and logistics industry, and we're looking for a highly skilled and experienced Service Centre Supervisor to join our team. As a Service Centre Supervisor, you will be responsible for leading a team of professionals in a fast-paced and dynamic environment, ensuring...
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Service Centre Supervisor, Night Shift
4 weeks ago
Boucherville, Quebec, Canada Brambles Full timeJob Title: Service Centre Supervisor, Night ShiftCHEP is a global leader in the supply chain and logistics industry, and we're looking for a highly skilled and experienced Service Centre Supervisor to join our team. As a Service Centre Supervisor, you will be responsible for leading a team of professionals in a fast-paced and dynamic environment, ensuring...
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Service Centre Supervisor, Night Shift
3 weeks ago
Boucherville, Quebec, Canada Brambles Full timeCHEP is a global leader in the supply chain solutions industry, and we're looking for a skilled Service Centre Supervisor to join our team. As a Service Centre Supervisor, you will be responsible for maintaining Zero Harm principles while providing product and service that meets or exceeds internal and external customers' expectations.Key...
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Service Centre Supervisor, Night Shift
2 weeks ago
Boucherville, Quebec, Canada Brambles Full timeCHEP is a global leader in the supply chain and logistics industry, and we are seeking a highly skilled Service Centre Supervisor to join our team. As a Service Centre Supervisor, you will be responsible for maintaining Zero Harm principles, while providing product and service that meets or exceeds the internal and external customers' expectations using the...
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Customer Service Ambassador
3 weeks ago
Boucherville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Customer Service Ambassador to provide exceptional service to our customers in Boucherville, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Provide timely and professional responses to...
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Customer Service Representative
3 weeks ago
Boucherville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a Customer Service Representative to provide excellent customer service at our food counter. Key responsibilities include taking customer orders, preparing food items, and maintaining a clean and organized workspace.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining a clean and...