Customer Service Team Lead
4 weeks ago
The Customer Service Supervisor will be responsible for managing a team of customer service representatives. This includes prioritizing operational tasks, managing employee performance, and ensuring customer satisfaction.
Key Responsibilities:
- Manage customer service team to ensure high-quality service delivery
- Develop and implement operational processes to improve efficiency and productivity
- Conduct performance evaluations and provide coaching to team members
- Collaborate with other departments to resolve customer issues
- Monitor and report on customer satisfaction metrics
Requirements:
- Proven experience in customer service management
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
- Experience with process improvement and change management
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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