Operations Leadership Director for Innovative Healthcare Solutions
3 weeks ago
Felix Health Inc. is a pioneering healthcare company that provides end-to-end solutions for everyday health needs. With a strong focus on digital-first approaches, we aim to increase access to healthcare services, particularly in areas such as mental health, sexual health, and daily wellness.
As Canada's first comprehensive healthcare platform, Felix creates innovative solutions that cater to the diverse needs of patients. Founded in 2019, our approach encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care – all available online at www.felixforyou.
The RoleWe are seeking an exceptional Operations Leadership Director to drive our operations strategy and ensure exceptional patient experiences throughout their journey with Felix. As a key member of our operations leadership team, this role will play a critical part in shaping our company's overall reputation and positioning us as a leading provider of everyday healthcare in Canada.
This fixed-term position offers a unique opportunity to join a dynamic team and make a lasting impact on the healthcare industry.
Key Responsibilities:- Lead and manage both the Customer Experience and Clinical Operations teams, fostering a culture of high-performance and continuous improvement.
- Partner with senior leaders and cross-functional teams to drive operational excellence through analytical insights, cross-functional collaboration, and hands-on process improvement.
- Develop and execute a comprehensive strategy that prioritizes patient-centricity, quality, and efficiency.
- Lead, coach, and manage a 20-person customer experience team, driving a relentless focus on creating a world-class experience for patients.
- Become an expert on the Felix patient experience, developing a deep understanding of the patient journey, customer needs, and preferences.
- Analyze customer data to identify trends and drive areas for continuous improvement, leveraging metrics-driven performance improvement techniques.
- Implement generative AI tools to optimize customer interactions, enhancing efficiency while preserving the patient experience.
- Foster a culture of high-performance within the CX team, encouraging opportunities for coaching, growth, and scale.
- Lead and manage the clinical operations team to ensure exceptional patient care and support for healthcare practitioners, promoting a culture of high-performance and continuous improvement.
- Hold a high bar for operational execution through process optimization, operational efficiency, metric tracking, performance management, and team leadership within clinical operations.
- Prioritize initiatives based on business needs and strategic direction, driving results-oriented teamwork.
- Set clear objectives and key results, pushing boundaries and engaging the team to maximize output and results.
- Delve into data analysis to distill relevant insights and inform data-driven decisions across the organization.
To excel in this role, you will need:
- 5+ years of experience in similar leadership or Senior Director-level roles in high-paced, growth environments.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Strong metrics-driven performance improvement background and the ability to coach leaders to higher levels of accountability and execution.
- A track record of tackling complex problems head-on, demonstrating ownership and accountability.
- Action-oriented leadership, with the ability to drive change and lead teams with or without authority.
- Exceptional emotional intelligence, exemplified by self-awareness and empathy, to gain trust and commitment from team members.
- A hunger for learning and a willingness to make mistakes.
- A can-do attitude with an optimistic orientation.
As a valued member of our team, you can expect:
- Full medical, dental, and vision benefits.
- Maternity/paternity policy.
- Three weeks' vacation + flexible holiday scheduling.
- Competitive compensation: $120,000 - $180,000 per annum (estimated salary range), depending on experience and qualifications.
- Stock option grant.
- Remote-first work arrangement, allowing you to work from anywhere in Canada.
- Incredible culture powered by a highly collaborative and high-performing team.
- Large impact at an early-stage technology company.
- Professional development opportunities, working closely with founders and senior leadership.
-
Director of Operations Leadership
1 week ago
Old Toronto, Canada Felix Health Inc. Full timeAbout Felix Health Inc.Felix is a pioneering end-to-end platform revolutionizing on-demand healthcare for everyday needs. Founded in 2019, our approach to healthcare encompasses innovative digital solutions, assessments, lab testing, prescriptions, discreet delivery, and ongoing care — all online. The RoleWe are seeking an exceptional Senior Director of...
-
Toronto, Ontario, Canada Unity Health Toronto Providence HealthCare Full timeJob Overview:The Senior Clinical Program Director (SCPD) position at Unity Health Toronto Providence HealthCare offers a unique opportunity to lead the strategic planning and implementation of geriatric healthcare services.About Us:Unity Health Toronto is a health network that serves patients, residents, and clients across the full spectrum of care. Our team...
-
Healthcare Leadership Director
3 weeks ago
Toronto, Ontario, Canada Unity Health Toronto Providence HealthCare Full timeJob Overview:The Senior Clinical Program Director, Rehabilitation position at Unity Health Toronto Providence Healthcare is a leadership role that requires strategic planning and operational management of the Rehabilitation and Palliative Programs. The ideal candidate will have a Master's degree in nursing or health discipline, certification in good standing...
-
Theatrical Leadership Position
3 weeks ago
Old Toronto, Canada Director File Full timeCompany Overview: YPT, a renowned arts institution, is seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As the Executive Director, you will have the unique opportunity to inspire and promote collaboration amongst staff, volunteers, and the artistic community.Compensation Package: The successful candidate can...
-
Strategic Operations Director
4 weeks ago
Toronto, Ontario, Canada iTek Innovative Solutions Inc. Full timeJob Title: Executive Management PositionJob Summary: iTek Innovative Solutions Inc. is seeking an experienced Executive Management Position to lead our team in a strategic direction.Key Responsibilities:Allocate material, human, and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major...
-
Healthcare Design Leader
3 weeks ago
Old Toronto, Canada Stantec Consulting International Ltd. Full timeWe are a global leader in designing and delivering healthcare projects, and we're seeking an experienced Architect to join our team as a Project Leader.Job OverviewThis is a full-time role that offers a competitive salary of $120,000 - $180,000 per year, depending on experience, with benefits including health, dental, and vision plans, a well-being program,...
-
VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
-
Healthcare Innovations Consultant
3 weeks ago
Old Toronto, Canada Shift Health Full timeAbout the RoleShift Health is seeking a seasoned Healthcare Innovations Consultant to join our dynamic team on a full-time, permanent basis. As a key member of our consulting team, you will play a vital role in driving business growth and delivering cutting-edge solutions for our clients.Job OverviewThis is a unique opportunity to leverage your expertise in...
-
Toronto, Ontario, Canada Khure Health Full timeAbout Khure HealthKhure Health is a leading innovator in the healthcare AI and data science industry, dedicated to revolutionizing healthcare through advanced technology and data-driven solutions. As a pioneer in this space, we are seeking an experienced Clinical Science Director to drive clinical innovation and evidence generation of our cutting-edge...
-
Old Toronto, Canada Avalere Health Full timeAbout Avalere HealthAvalere Health is a pioneering commercialization partner in the biopharmaceutical, medical technology, and wellness industries. With over 1,500 experts across core disciplines – Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology – we create connections that make better health...
-
Director of Global Payment Solutions
1 week ago
Toronto, Ontario, Canada Conexus Leadership Full timeHead of PaymentsWe are seeking an experienced professional to lead our global payment solutions team. As a key member of our leadership team, you will be responsible for developing and executing a robust PSP strategy that drives growth and innovation.About the Role:Create and implement a comprehensive PSP strategy to ensure global diversification and...
-
Clinical Innovation Director
1 week ago
Toronto, Ontario, Canada Khure Health Full time $150,000 - $175,000About Khure Health:">Khure Health is at the forefront of the healthcare AI and data science industry, dedicated to revolutionizing healthcare through advanced technology and data-driven solutions. We are seeking a dynamic and experienced Clinical Innovation Director to join our team and drive the clinical innovation and evidence generation of our...
-
Executive Director of Healthcare Operations
1 week ago
Old Toronto, Canada Taigu X-Ray and Ultrasound Full timeAt Taigu X-Ray and Ultrasound, we are committed to delivering exceptional diagnostic services in a diverse and inclusive environment.We offer a competitive salary of $160,000 annually, reflecting the importance of this role in our organization's success.Job DescriptionThis Executive Director of Healthcare Operations will be responsible for leading our...
-
Toronto, Ontario, Canada University of Toronto Full timeThe University of Toronto Scarborough is a vibrant academic community that values diversity, equity, and inclusion. Our commitment to these principles has enabled us to attract exceptional talent from around the globe.As Assistant Director, Operations, you will play a key role in driving operational excellence within the Health & Wellness Centre. Reporting...
-
Chief Financial Operations Director
7 days ago
Toronto, Ontario, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full timeHealthcare Insurance Reciprocal of Canada (HIROC) is a leading healthcare safety advisor, committed to delivering comprehensive insurance, risk management, and claims solutions. As a trusted partner, HIROC works closely with its subscribers to provide innovative and agile support.The company has been successful in returning over $200 million to the...
-
Strategic Director of Healthcare Operations
1 week ago
Old Toronto, Canada Ontario Health Full timeAbout the RoleAs a Strategic Director of Healthcare Operations at Ontario Health, you will play a key role in driving the success of our organization. This is an exciting opportunity to leverage your expertise and passion for healthcare operations to make a meaningful impact on patient care and outcomes.Job DescriptionProvide strategic leadership and...
-
Strategic Technology Leadership Role
3 weeks ago
Old Toronto, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly experienced and skilled Strategic Technology Leadership professional to join our team as a Director of Innovation. This role will lead the development and execution of technology strategies that align with our business goals, ensuring IT systems and infrastructure deliver value and drive innovation.Key...
-
Toronto, Ontario, Canada Reimagine Health Full timeWe are a pioneering healthcare venture studio based in Canada, focused on creating patient- and consumer-facing digital and physical solutions to tackle the most pressing challenges in the $300B Canadian healthcare market.Our exceptional growth has placed us solidly in the top 5% of our peers, while maintaining profitability and a strong financial...
-
Executive Director of Operations
1 week ago
Greater Toronto Area, Canada PSG leadership Inc. Full timeJob Title: Executive Director of OperationsOverview: PSG leadership Inc. is seeking an exceptional leader to serve as our Executive Director of Operations. This role offers the opportunity to shape the future of our organization and drive growth through strategic planning, team management, and operational excellence.Job Summary: The Executive Director of...
