Parts Coordinator
4 weeks ago
Brandt is seeking a skilled Parts Coordinator to support our Truck & Trailer division in Regina. This role involves placing new customer parts orders, following up on existing orders, and confirming inventory availability. The ideal candidate will have experience with outbound calling, web applications, and programs, as well as strong communication skills. Fluency in both French and English is an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through phone, email, and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Provide parts support and assistance for other Brandt field staff members
- Work with multiple vendors to provide customers with various options to satisfy their parts requests
Required Skills
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented to maintain the highest level of accuracy
- Active listener able to understand customers through two-way engagement
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
Required Experience
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented to maintain the highest level of accuracy
- Active listener able to understand customers through two-way engagement
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
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