Parts Coordinator
3 weeks ago
Brandt is seeking a skilled Parts Coordinator to support our Truck & Trailer division in Regina. This role involves placing new customer parts orders, following up on existing orders, and confirming inventory availability. The ideal candidate will have experience in outbound calling, using multiple web applications, and navigating various systems. Fluency in both French and English is considered an asset.
Duties & Responsibilities
- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through phone, email, and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Provide parts support and assistance for other Brandt field staff members
- Work with multiple vendors to provide customers with various options to satisfy their parts requests
Required Skills
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
Required Experience
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
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