Retail Store Operations Manager

3 weeks ago


Cambridge, Ontario, Canada Dollarama L.P. Full time

Estimated salary: $55,000 - $65,000 per year

About Dollarama L.P.

Dollarama is a leading Canadian business that offers a wide range of products at affordable prices. Our stores are designed to provide an exceptional customer experience, with a friendly and helpful team always available to assist customers in finding what they need.

Job Description

We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team. The successful candidate will be responsible for supporting the Store Manager in overseeing daily retail store operations, ensuring high levels of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, the Assistant Store Manager will act as the Manager on Duty (MOD).

The ideal candidate will have a minimum of two years' experience in the retail industry, with at least two years in a supervisory or management role. They will possess excellent leadership, communication, and decision-making skills, as well as the ability to multitask, prioritize, and work in a dynamic, fast-paced environment.

Key Responsibilities
  • Assist the Store Manager in daily operations and staff management
  • Help with store merchandizing, shelf stocking, and boxing/unboxing daily shipments
  • Provide exceptional customer service and resolve escalated issues
  • Train, coach, and develop employees
  • Perform cash management, store opening, and closing duties as needed
  • Assign tasks to the team
  • Ensure store safety and cleanliness standards are maintained
  • Conduct managers on duty tasks: make sure daily breaks, time, and attendance are taken
  • Conduct regular performance evaluations and provide feedback to staff
  • Ensure adherence to company policies, procedures, and safety standards
Benefits
  • Bonus pay
  • Casual dress
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • RRSP match

The selected candidate will have the opportunity to work in a stimulating and diverse environment, with competitive compensation, benefits, and opportunities for career growth and development.



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