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Protect Liability Claims Handler

2 months ago

London, Ontario, Canada Aviva Full time

Job Summary

We are seeking a highly skilled and experienced Bodily Injury Claims Specialist to join our team at Aviva. As a key member of our Protect Claims department, you will be responsible for handling Bodily Injury claims, including litigated and non-litigated files, and providing exceptional service to our customers.

Key Responsibilities

  • Investigate and evaluate Bodily Injury claims to determine liability and damages
  • Negotiate and settle claims in accordance with Aviva's procedures and philosophy
  • Develop and implement strategies to direct handle files to conclusion
  • Work with defence counsel to develop and implement strategies for bringing litigated files to a timely and cost-effective resolution
  • Provide excellent customer and partner communication on claim matters
  • Clearly document and summarize file activity
  • Understand and adhere to Aviva's claim procedures and guidelines

Requirements

  • 3-10 years' experience handling Bodily Injury claims, including general liability/premises operations claims and auto tort liability
  • Ability to work independently and effectively in a fast-paced environment
  • Strong working knowledge of third-party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
  • Mediation, Pre-Trial, and Trial experience
  • Excellent interpersonal, written, and oral communication skills
  • Superior organizational skills
  • Strong analytical, problem-solving, and negotiation skills
  • Adaptability, flexibility, willingness to learn, and integrity
  • Committed team player with a positive outlook
  • Post-Secondary education in a related field
  • CIP designation would be an asset

What We Offer

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
  • Our vacation package starts at 4 weeks
  • Outstanding Career Development opportunities
  • We'll support your professional development education

Accommodation Process

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.