Information Systems Support Specialist
2 weeks ago
About Us
Humber River Health is a leading healthcare provider in North West Toronto, serving a community of 850,000 residents. We are committed to delivering high-quality patient care and improving the health outcomes of our patients.
We have an exciting opportunity for an Information Systems Support Specialist to join our Information Systems & Telecommunications team.
This role will provide first-level support to hospital staff, physicians, and volunteers, troubleshooting and resolving computer hardware, software, and application-related issues. The successful candidate will work collaboratively with staff to deliver innovative customer-focused service.
Duties and Responsibilities:
- Acting as the primary point of contact for all computer and related hardware, application, and telecom requests for IT service and support.
- Resolve technical issues related to servers, computers, printers, computer peripheral devices, and telecommunication devices.
- Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office, and health information applications.
- Record, categorize, and log requests for service using a central ticket management solution.
- Leverage available tools (SMS, remote support utilities, knowledge base, and other sources of documentation) to resolve incidents in an efficient and effective manner.
- Transfer and escalate incidents and problems to 2nd/3rd level support resources and follow up with ticket owners to ensure resolution in a timely manner.
- Provision, change, and de-provision user accounts in accordance with corporate policies and procedures.
- Ability to provide training to staff and users.
- Develop procedures and provide documentation for staff and user manuals.
- Upgrade existing PC hardware and software.
- Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
- Provide end-user support for the installation and support of applications.
Requirements:
- SUCCESSFUL COMPLETION OF UNIVERSITY AND/OR COMMUNITY COLLEGE DIPLOMA IN A HEALTH-RELATED OR COMPUTER TECHNOLOGY PROGRAM.
- MIMIMUM 3 YEARS EXPERIENCE IN A TECHNICAL SERVICE DESK ROLE IS REQUIRED.
- MIMIMUM 3 YEARS EXPERIENCE WITH EXPERT LEVEL PROFICIENCY IN MICROSOFT, WINDOWS 7, WINDOWS 8, AND MICROSOFT OFFICE 2013, MS SERVER 2008/12, MS SQL 2008/12, AND CITRIX DESKTOP IS REQUIRED.
- EXPERIENCE WITH MEDITECH AND OTHER HEALTHCARE INFORMATION APPLICATIONS IS AN ASSET.
- EXPERIENCE IN TROUBLESHOOTING AND RESOLVING COMPUTER HARDWARE, PRINTER HARDWARE, PERIPHERALS, AND E-MAIL SYSTEMS ISSUES IS REQUIRED.
- EXPERIENCE IN TROUBLESHOOTING LOCAL AND WIDE AREA NETWORKS IS AN ASSET.
- ITIL FOUNDATION EXPERIENCES AND/OR CERTIFICATION IS AN ASSET.
- A HIGHLY DEVELOPED CUSTOMER-SERVICE ORIENTATION.
- EXCELLENT ATTENDANCE AND DISCIPLINE-FREE RECORD REQUIRED.
About Our Benefits Package
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, we also offer paid time off, flexible work arrangements, and opportunities for professional development and growth.
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