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Hospitality Manager
2 months ago
At Otter Co-op, we are seeking a highly skilled and experienced General Manager to lead our Highwayman Pub team in Abbotsford, BC.
Job Summary:The General Manager will be responsible for the overall food and beverage service operations of the Highwayman Pub, ensuring high standards of quality, presentation, and timeliness of service. This includes managing a team of approximately 30 kitchen and server staff, overseeing menu planning, food service, and special events, and maintaining a positive and engaged working environment.
Key Responsibilities:- Ensure quality, quantity, and presentation of all food prepared meets standards for freshness, appearance, and consistency.
- Balance the needs of the Front of the House and Heart of the House, while continuously interacting with guests to ensure overall guest service excellence standards are met and exceeded.
- Manage a Bar Manager and Kitchen Manager, and oversee the recruitment, training, and scheduling of all kitchen and server team members within established budgets.
- Conduct performance management, coaching, and counseling to ensure optimum performance in accordance with Otter's policies and procedures.
- Ensure adherence to food safety regulations, liquor licensing, hygiene, high standards of sanitation, and cleanliness.
- Work closely with the Division Manager to ensure efficient delivery, receiving, and cost control of all food and beverage related items within established budgets.
- Maintain a positive and engaged working environment based on excellence, discipline, learning, and development, teamwork, respect, and having fun.
- Minimum 3 years' experience as a Kitchen and/or Restaurant/Pub Manager.
- Valid certificates needed to operate a commercial kitchen, including Food Safe (Level 2 preferred) and Serving it Right.
- Advanced understanding of professional cooking, kitchen skills, sanitation, and safety in food handling procedures.
- Ability to construct menu costing, and accurately estimate labor, food, and beverage costs.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong ability to communicate effectively and ensure compliance with standards, rules, and regulations.
- Computer literate in systems related to the restaurant industry, as well as Microsoft Office (Excel, Word, Outlook, etc.).
- Ability to take direction, offer direction, inspire, and engage a team with proven leadership techniques.
- Superior organization, leadership, and communication skills.
- Ability to deal with problem-solving situations and make judgment decisions.
- Ability to deal with issues arising from guest complaints (internal and external) in a timely manner using problem-solving and de-escalation techniques.
- Ability to delegate and supervise a variety of team members to consistently produce results.
- Thorough knowledge of purchasing and maintaining a proper inventory.
- Ability to work weekends, evenings, and holidays when the Pub is busiest.
- First Aid is an asset.
- Competitive wages.
- Annual bonus program for all eligible team members.
- For eligible positions: comprehensive benefits package and an employer-matched pension plan.
- Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
- Co-op Membership with an annual dividend payment on qualified purchases.
- Education Assistance Program.
- Learning opportunities to grow and develop, and to foster a culture of teamwork and innovation.
At Otter Co-op, we are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve.