General Manager

4 weeks ago

Abbotsford, British Columbia, Canada Otter Co-op Full time
Job Title: General Manager - Hospitality

At Otter Co-op, we are seeking a highly skilled and experienced General Manager to lead our Highwayman Pub team in Abbotsford, BC. As a key member of our Food and Hospitality Division, you will be responsible for overseeing the overall food and beverage service operations of the pub, ensuring high standards of quality, presentation, and customer satisfaction.

Key Responsibilities:
  • Manage and oversee the daily operations of the pub, including food preparation, service, and customer satisfaction.
  • Lead and motivate a team of kitchen and server staff to achieve exceptional results and maintain a positive work environment.
  • Develop and implement strategies to increase sales, improve customer satisfaction, and enhance the overall guest experience.
  • Collaborate with the Food and Hospitality Division Manager to achieve business objectives and ensure alignment with company policies and procedures.
  • Ensure compliance with food safety regulations, liquor licensing laws, and other relevant regulations.
  • Manage inventory, labor costs, and other operational expenses to achieve budget targets.
  • Develop and maintain a positive and engaged working environment based on excellence, discipline, learning, and development, teamwork, respect, and having fun.
Requirements:
  • Minimum 3 years' experience as a Kitchen and/or Restaurant/Pub Manager.
  • Valid certificates needed to operate a commercial kitchen, including Food Safe (Level 2 preferred) and Serving it Right.
  • Advanced understanding of professional cooking, kitchen skills, sanitation, and safety in food handling procedures.
  • Ability to construct menu costing, estimate labor, food, and beverage costs, and define problems, collect data, establish facts, and draw valid conclusions.
  • Strong ability to communicate effectively, ensure compliance with standards, rules, and regulations, and take direction, offer direction, inspire, and engage a team with proven leadership techniques.
  • Superior organization, leadership, and communication skills, with the ability to deal with problem-solving situations and make judgment decisions.
  • Ability to work weekends, evenings, and holidays when the pub is busiest.
What We Offer:
  • Competitive wages.
  • Annual bonus program for all eligible team members.
  • Comprehensive benefits package and an employer-matched pension plan for eligible positions.
  • Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
  • Co-op Membership with an annual dividend payment on qualified purchases.
  • Education Assistance Program.
  • Learning opportunities to grow and develop and foster a culture of teamwork and innovation.

At Otter Co-op, we are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion and work to create a workplace that is as diverse as the communities we serve.

All successful candidates will be required to undergo a background check.

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