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Application Deployment Specialist
2 months ago
About the Role
Vocantas is seeking an experienced Application Deployment Specialist to join our team on a permanent basis. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.
Key Responsibilities
- Evaluate, plan, install, configure, and deploy complex web and telephony applications in a distributed environment, including cloud-based and premise-based software components.
- Upgrade existing applications and ensure seamless integration with existing systems.
- Provide knowledge transfer to customer support teams and investigate/troubleshoot escalated customer-reported issues.
Technical Requirements
- Knowledge of web application, networking technologies, administration, and troubleshooting tools.
- Working knowledge of SQL and database technologies/tools.
- Experience with domain environments (Active Directory or LDAP, SAML2, etc.).
- Understanding of VOIP telephony concepts.
- Basic scripting experience in Windows and/or Linux.
Desirable Skills
- Experience deploying and configuring.NET web applications in a Windows Server environment.
- Experience working in a VM environment (preferably VMWare).
- Microsoft Windows Server and Linux administration.
- Experience troubleshooting networked applications.
- Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting.
- Automated speech recognition (ASR) and IVR applications.
- Experience with project management methodologies.
Non-Technical Requirements
- Excellent written and verbal communication skills in English.
- Excellent customer relations and customer support skills.
- Self-starter with excellent problem-solving skills.
- Good analytical and troubleshooting skills.
- Ability to multi-task and work independently.
- Ability to direct and assist in problem resolution.
Education
- College or University degree from a Computer Science or related program.
- Professional courses and certifications considered an asset.