Application Deployment Specialist

2 months ago

Ottawa, Ontario, Canada Vocantas Full time

About the Role

Vocantas is seeking an experienced Application Deployment Specialist to join our team on a permanent basis. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

Key Responsibilities

  • Evaluate, plan, install, configure, and deploy complex web and telephony applications in a distributed environment, including cloud-based and premise-based software components.
  • Upgrade existing applications and ensure seamless integration with existing systems.
  • Provide knowledge transfer to customer support teams and investigate/troubleshoot escalated customer-reported issues.

Technical Requirements

  • Knowledge of web application, networking technologies, administration, and troubleshooting tools.
  • Working knowledge of SQL and database technologies/tools.
  • Experience with domain environments (Active Directory or LDAP, SAML2, etc.).
  • Understanding of VOIP telephony concepts.
  • Basic scripting experience in Windows and/or Linux.

Desirable Skills

  • Experience deploying and configuring.NET web applications in a Windows Server environment.
  • Experience working in a VM environment (preferably VMWare).
  • Microsoft Windows Server and Linux administration.
  • Experience troubleshooting networked applications.
  • Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting.
  • Automated speech recognition (ASR) and IVR applications.
  • Experience with project management methodologies.

Non-Technical Requirements

  • Excellent written and verbal communication skills in English.
  • Excellent customer relations and customer support skills.
  • Self-starter with excellent problem-solving skills.
  • Good analytical and troubleshooting skills.
  • Ability to multi-task and work independently.
  • Ability to direct and assist in problem resolution.

Education

  • College or University degree from a Computer Science or related program.
  • Professional courses and certifications considered an asset.

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