Consumer Relations Program Lead
1 day ago
Company Overview
Danone Canada is a leading B Corporation that operates in the consumer goods industry, with a strong commitment to social and environmental responsibility. As a company, we prioritize innovation, quality, and customer satisfaction.
Salary
The estimated salary for this position ranges from $80,000 to $120,000 per year, depending on experience and qualifications.
Job Description
We are seeking a highly skilled Consumer Relations Program Lead to join our team. The successful candidate will be responsible for managing Canada's consumer relations program, working closely with US counterparts, training-the-trainer on new and changed products/campaigns, presenting consumer feedback insights to stakeholders, and creating messaging to address consumer contacts and drive consumer satisfaction.
Key Responsibilities:
- Lead day-to-day consumer affairs operations and foster partner relationships for Canada brands.
- Ensure the program resolves consumer contacts and enhances satisfaction and loyalty.
- Manage consumer satisfaction measurement and identify improvement in satisfaction.
- Ensure the consumer center manages escalated cases with empathy and according to standard operating procedures.
- Collaborate with cross-functional teams to improve products and services based on consumer feedback.
Required Skills and Qualifications:
- Bachelor's degree: Marketing or Communications, or equivalent.
- Minimum of seven (07) years' work experience in consumer service management role or quality; preferably in CPG industry.
- Bilingualism is required (French and English).
- Strong reporting skills, ability to synthesize data to key insights, and communicate consumer stories.
- Excellent communicator both written and verbal with audiences across multiple levels.
Benefits:
We offer a comprehensive benefits package, including:
- A competitive group retirement savings plan.
- A flexible vacation policy that allows you to take as much paid time off as you need.
- An employee assistance program and telemedicine service.
- Ongoing training initiatives and career development opportunities.
Other Opportunities:
Danone Canada is committed to providing equal opportunities to all employees and applicants for employment without regard to cultural background, religion, disability, sex, sexual orientation, gender identity and expression or age. We value diversity and promote an inclusive workplace culture.
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