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Hotel Front Desk Associate

2 months ago

BaieSaintPaul, Quebec, Canada GROUPE GERMAIN INC Full time
{"h2": "Job Summary"}

We are seeking a highly skilled and detail-oriented Hotel Receptionist to join our team at GROUPE GERMAIN INC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring accurate and efficient room allocation
  • Investigate and resolve guest complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including handling room reservations and cancellations
  • Provide information on hotel facilities and services, including amenities and local attractions
  • Process guests' departures, calculate charges, and receive payments in a timely and accurate manner
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information
  • Follow emergency and safety procedures, including responding to guest emergencies and maintaining a safe and secure environment
  • Clerical duties, including faxing, filing, and photocopying, as required
  • Answer telephone and relay telephone calls and messages, providing excellent customer service
  • Assist clients/guests with special needs, including providing wheelchair accessibility and other accommodations
  • Contact customers to deliver requested wake-up calls, ensuring timely and accurate service
  • Provide customer service, including responding to guest inquiries and resolving issues in a professional and courteous manner
Requirements
  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy
  • Ability to stand for extended periods, with a high level of physical stamina and endurance
  • Ability to work under pressure, with a high level of adaptability and flexibility
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Ability to work effectively in a team environment, with a high level of collaboration and communication
  • Ability to learn and adapt to new systems and technologies, with a high level of technical aptitude
Preferred Qualifications
  • Previous experience in the hotel industry, with a strong understanding of hotel operations and procedures
  • Knowledge of computer software, including word processing and other applications
  • Ability to speak multiple languages, with a high level of proficiency in English and French
  • Ability to work flexible hours, including evenings, weekends, and holidays
What We Offer
  • A competitive salary and benefits package, including dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits
  • A comprehensive training program, including on-the-job training and ongoing professional development
  • A dynamic and supportive work environment, with a high level of teamwork and collaboration
  • A opportunity to work with a recognized employer, with a strong reputation in the industry
  • A chance to develop your skills and knowledge, with a high level of autonomy and independence
How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

Language

This job is available in English and French.

Language Code

en-US