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Hotel Operations Manager

2 months ago

Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time
Job Summary

We are seeking an experienced Hotel Operations Manager to join our team at Coast Nisku Inn & Conference Centre. As a key member of our management team, you will be responsible for the overall operation of the hotel, ensuring exceptional guest service and maximizing revenue.

The successful candidate will have a strong background in hospitality management, with experience in leading teams and driving results in fast-paced environments.

Responsibilities
  • Policies and Procedures: Develop and implement effective policies and procedures to ensure seamless daily operations, including front desk duties, staff supervision, and budgeting.
  • Staff Management: Recruit, hire, and train staff members to meet the hotel's needs, fostering a positive and productive work environment.
  • Guest Experience: Address customer complaints or concerns, ensuring prompt and courteous resolution to maintain high levels of guest satisfaction.
  • Budgeting and Revenue Management: Prepare budgets and monitor revenues and expenses to optimize profitability and drive business growth.
Requirements
  • Education: College/CEGEP diploma in Hospitality or related field.
  • Experience: Minimum 2 years of experience in hotel management, with a proven track record of success.
  • Skills: Strong leadership and communication skills, with the ability to motivate and coach staff members.
Benefits
  • Salary: $55,000 - $65,000 per year, depending on experience.
  • Work Conditions: Fast-paced environment, working under pressure to meet deadlines and exceed expectations.
  • Financial Benefits: Bonus structure tied to individual and team performance, with opportunities for career advancement.
  • Work Term: Permanent full-time position, with 32-35 hours per week.
  • Work Language: English.