Housekeeping Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Hearthstone Inn - Port Hawkesbury. The successful candidate will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities:- Supervise and coordinate the activities of housekeeping supervisors and crews to ensure efficient and effective cleaning and maintenance of guest rooms and public areas.
- Select and purchase equipment and supplies to maintain a high standard of cleanliness and hygiene.
- Co-ordinate inspection of assigned areas to identify and address any issues or concerns.
- Supervise staff to ensure they are meeting the required standards of cleanliness and customer service.
- Co-ordinate contract services to maintain the hotel's facilities and equipment.
- Ensure that safety standards and departmental policies are met at all times.
- Supervise maintenance and repair services to ensure that all equipment and facilities are in good working order.
- Maintain inventory of supplies, equipment and uniforms to ensure that the housekeeping department has the necessary resources to perform their duties.
- Supervise in-house laundry services to ensure that all linens and uniforms are clean and hygienic.
- Schedule and assign duties of housekeeping staff to ensure that all tasks are completed efficiently and effectively.
- Co-ordinate dry cleaning and valet services to ensure that guests' clothing and personal items are cleaned and returned to them in a timely manner.
- Ensure that local health and sanitation regulations are carried out at all times.
- Respond to complaints of guests in a professional and courteous manner.
- 7 months to less than 1 year of experience in a housekeeping or related role.
- Permanent employment with a minimum of 30 hours per week.
- English language proficiency.
We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, please submit your application.
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