Client Relationship Manager
1 week ago
About Otis College of Art and Design
At Otis College of Art and Design, we are a global leader in the elevator and escalator manufacturing, installation, and service industry. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.
Job Summary
We are seeking a highly motivated Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for account management for all customers within the assigned geography.
Key Responsibilities
- Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory
- Responsible for improving customer satisfaction
- Retain and renew current maintenance agreements
- Improve the top line sales and profitability of assigned territory
- Manage and nurture account relationships to drive renewals and identify repair opportunities
- Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within existing installed base and renewal efforts
- Assist with customer concern resolution along with Operations, including Service PM and Supervisor
- Partner with branch repair sales and business development sales team to repair and business development opportunities
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
- Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
Requirements
- Bachelor's degree required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft-based computer software
- Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
- Sales experience preferred
About Us
We are a global, people-powered company that puts people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Join Our Team
At Otis College of Art and Design, we are committed to creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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