Client Relationship Manager

4 weeks ago

Mississauga, Ontario, Canada Brand Momentum Full time

Job Title: Account Manager

Location: HYBRID ROLE – 2 Days In-Office

Job Overview: The Account Manager, under the guidance of the Account Director, plays a pivotal role in overseeing the implementation of client initiatives. This position is focused on nurturing daily client interactions, ensuring that client requirements are fulfilled, delivering outstanding program executions, and meeting key performance metrics (KPIs).

Key Responsibilities:

The responsibilities include, but are not limited to:

  • Oversee the execution of client initiatives from start to finish
  • Establish and maintain robust daily relationships with clients
  • Track project timelines, budgets, and deliverables to ensure alignment with client expectations and KPIs
  • Develop and manage critical path schedules to guarantee timely delivery of essential program elements
  • Lead a team of Account Coordinators and Field Managers, focusing on their development and mentorship
  • Oversee asset production and inventory management
  • Stay informed about all program components and proactively identify potential issues or risks to ensure excellence in delivery
  • Prepare and present regular reports on program performance and progress, including tracking results, thorough analysis, and capturing insights
  • Manage program financials with complete budget accuracy, including budget reconciliations
  • Engage in strategy sessions and provide insights for program enhancements
  • Ensure compliance of all program activities with company policies and procedures
  • Collaborate with internal teams including Finance, Payroll, and Recruiting
  • Work effectively within a multifunctional and diverse team

Core Competencies:

Hard Skills:

  • Post-secondary education, ideally in Marketing and Events
  • Minimum of 3 years' experience in account management
  • Demonstrated success in managing client relationships and executing effective marketing programs
  • Experience in experiential marketing, production, and asset management
  • Proficient in managing critical path schedules and budgets
  • Skilled in Microsoft Office Suite (Outlook, PowerPoint, Excel, and Word)
  • Willingness to travel, including overnight trips

Soft Skills:

  • Exceptional client management abilities and a strong capacity to build trusted, long-lasting relationships
  • Highly organized with meticulous attention to detail
  • Outstanding communication skills, both verbal and written
  • Adept at presenting results effectively to clients, including senior management
  • Commitment to flawless execution on every program, regardless of size and complexity
  • Ability to work effectively both independently and collaboratively as part of a team

Key Performance Indicators (KPIs):

  • Client Satisfaction: Evaluated through client feedback and satisfaction surveys
  • Project Delivery: Percentage of projects completed on time and within budget
  • Program-Specific Metrics: Metrics related to consumer engagement, samples distributed, and shifts filled
  • Quality of Deliverables: Assessment of project outcomes against established quality standards and client expectations

Benefits:

  • Opportunity for long-term growth within a dynamic and expanding agency
  • Ability to make a significant impact in supporting and growing our digital business
  • A chance to take pride in the remarkable work we do for our clients
  • A position offering a competitive compensation package

About Brand Momentum:

Brand Momentum's mission is to authentically connect brands to people through innovative marketing, sales, and retail programs, enhanced by technology services and digital solutions. As a national integrated agency with two headquarters, we deliver top-tier programs across various industries, including retail, consumer packaged goods, pharmaceuticals, technology, and financial services. We are proud to be recognized as one of Canada's Top 100 Best Workplaces and among the top 500 fastest-growing companies.

Our Culture:

At Brand Momentum, goodness is at the core of our operations. We are a market leader in quality and innovation, where employee and client aspirations are realized in a vibrant culture. We uphold our commitments to clients and team members with a passionate and innovative approach, emphasizing integrity, respect, empowerment, commitment, fun, and flexibility while maintaining fiscal responsibility.

Brand Momentum is an Equal Opportunity Employer. Thank you for your interest in Brand Momentum Inc. Due to the high volume of applicants, only those pre-selected will be contacted.

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