Regional Operations Manager

1 month ago


Toronto, Ontario, Canada RBC Dominion Securities Inc. Full time
Job Description

RBC Dominion Securities Inc. is seeking a highly skilled and experienced Regional Operations Manager to join our team. As a key member of our operations team, you will be responsible for coordinating the day-to-day management, administration, communication, and operational functions supporting the Regional Director.

Key Responsibilities:
  • Support the Regional Director with daily administrative duties, generating reports, presentations, meetings, branch visits, and events.
  • Provide support to senior Wealth Management Canada executives as needed.
  • Support region's managers and branch staff with ad-hoc questions, expense approvals, website approvals, ticket allocations, invoices, and escalations.
  • Manage and provide support on regional projects and initiatives, including implementing plans, maintaining systems, tracking progress, facilitating communication, and following up on action items.
  • Coordinate and organize regular and one-off meetings, events, and regional conferences, including related materials, bookings, speaker booking, and venue liaison.
  • Create and distribute regional communications and announcements to management team and staff.
  • Lead the Regional Performance Committee, review, submit, and communicate quarterly and annual recognition awards, distribute recognition items, and congratulatory letters.
  • Review and consolidate monthly, quarterly, and annual financial reports for the Region, including creation, maintenance, and distribution of monthly regional report card and partnering report.
  • Assist in regional compliance, including responding to audit requests, encouraging timely branch submission of required reports, attestations, error reports, and maintenance of regional related files.
Requirements:
  • Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH).
  • Experience working at RBC Dominion Securities or another IIROC investment firm, ideally as a Branch Operations Manager or Associate for 3 or more years.
  • A commitment to excellence, outstanding organizational and communication skills, and the ability to proactively take on tasks and project work.
  • Superb attention to detail, exemplary communication skills (verbal and written), and strong customer service skills.
  • Strong working knowledge of MS Office Suite, including Excel, Word, and PowerPoint.
What's in it for you?

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. You will have the ability to make a difference and lasting impact, work in a dynamic, collaborative, progressive, and high-performing team, and participate in a world-class training program in financial services.



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