Field Service Technician

4 weeks ago

Richmond Hill, Ontario, Canada MBC Full time

Job Summary

We are seeking a highly skilled and motivated Incident Management Technician to join our team at MBC. As a key member of our On-Site Incident Management operations, you will be responsible for daily management and scheduling of onsite client support requests.

Key Responsibilities

  • Install and repair hardware, software, and peripherals
  • Oversee performance of all network equipment while onsite
  • Work with the escalations team to complete any onsite task required for escalation ticket resolution
  • Perform on-site diagnosis, analysis, and resolution of complicated PC problems for various end users, and implement and recommend corrective solutions
  • Engage the client and ensure that the client's technical needs have been resolved to their satisfaction
  • Participate in project-based assignments on an as-needed basis as determined by skill set and overall alignment with a given project as determined by the Project Manager
  • Other duties as assigned by Service Desk Team Lead and/or senior management

Technical Requirements

  • Microsoft Office Suites (2007 to current)
  • Microsoft Windows 7 and Windows 8
  • Microsoft Server 2008/R2, 2012/R2
  • Linux
  • Active Directory, Print Servers, Folder Permissions, Roaming Profiles as they relate to end users
  • Microsoft Exchange and SQL Server management
  • Hyper-V and VMWare Virtualization management
  • Major Cloud Platforms (Azure, Amazon S3, Office 365, Google Apps)
  • Basic understanding of Routing, VLAN, and VPN technologies
  • Familiar with the following hardware (SonicWALL Firewall and Router devices, Cisco Enterprise Managed Switching devices, Cisco IP Phone devices, Cisco Enterprise Wireless Access Points)

Requirements

  • 1+ years in a service desk environment or equivalent experience

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