Field Service Technician

3 weeks ago

Richmond Hill, Ontario, Canada MBC Full time

Job Summary

We are seeking a highly skilled and motivated Incident Management Technician to join our team at MBC. As a key member of our On-Site Incident Management operations, you will be responsible for daily management and scheduling of onsite client support requests.

Key Responsibilities

  • Install and repair hardware, software, and peripherals
  • Oversee performance of all network equipment while onsite
  • Work with the escalations team to complete any onsite task required for escalation ticket resolution
  • Perform on-site diagnosis, analysis, and resolution of complicated PC problems for various end users, and implement corrective solutions
  • Engage with clients to ensure their technical needs are met
  • Participate in project-based assignments as determined by skill set and project alignment
  • Update service ticket status and details in real-time while at client sites
  • Create detailed documentation during troubleshooting and resolution
  • Communicate technical issues to end users in a clear and concise manner
  • Update clients on ticket status until resolution
  • Troubleshoot end-user devices, including mobile phones, IP desk phones, tablets, and workstations
  • Keep accurate travel logs and expense travel and parking on a monthly basis
  • Participate in after-hours on-call rotation
  • Complete prescribed certifications as part of employment with MBC

Technical Requirements

  • Microsoft Office Suites (2007 to current)
  • Microsoft Windows 7 and Windows 8
  • Microsoft Server 2008/R2, 2012/R2
  • Linux
  • Active Directory, Print Servers, Folder Permissions, Roaming Profiles
  • Microsoft Exchange and SQL Server management
  • Hyper-V and VMWare Virtualization management
  • Major Cloud Platforms (Azure, Amazon S3, Office 365, Google Apps)
  • Basic understanding of Routing, VLAN, and VPN technologies
  • Familiarity with SonicWALL Firewall and Router devices, Cisco Enterprise Managed Switching devices, Cisco IP Phone devices, and Cisco Enterprise Wireless Access Points

Requirements

  • 1+ years in a service desk environment or equivalent experience

About MBC

MBC is a leading provider of On-Site Incident Management services. Our team is dedicated to delivering exceptional support to our clients, and we are seeking a highly skilled and motivated Incident Management Technician to join our team.

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