Box Office Team Lead
3 weeks ago
Box Office Supervisor Role
Ticketmaster Canada is seeking a highly motivated and organized individual to fill the Box Office Supervisor position based out of Quebec City, Quebec. This role is responsible for the successful operations of the Ticketmaster run Box Office, working closely with the Box Office Manager to ensure seamless execution.
Key Responsibilities:
- Aid the Box Office Manager with recruiting, scheduling, training, and daily management of staff.
- Assist with implementation of Box Office policies and procedures.
- Supervise and run local box offices as needed.
- Maintain a positive and proactive approach to ticketing activities, ensuring superior customer service.
- Cash control, balancing, and related administrative functions.
- Monitor staff performance to ensure high levels of customer service.
- Deal with and resolve customer service issues relating to Box Office operations.
- Ticket processing and in-person ticket sales.
- Process in-house ticketing requests.
- Collaborate with Operation Support teams on various tasks related to local box office events.
Requirements:
- Minimum 1-2 years' experience in sales and/or customer service oriented roles.
- Strong verbal and written communication skills.
- Ability to work under pressure with minimal supervision.
- General office and cash experience preferred.
- Basic foundation and understanding of event ticketing.
- Experience dealing with customer service escalations.
- Detail-oriented with the ability to multi-task and juggle competing priorities.
- Knowledge of or familiarity working with a POS system.
- Flexibility to accommodate an extremely flexible and fluid work schedule, including weekends, evenings, and holidays.
About Us:
Ticketmaster Canada is part of Live Nation Entertainment, the world's largest live entertainment company. Our vision is to connect people around the world to the live events they love. We're passionate about live entertainment and committed to helping millions of fans experience it. Our work is guided by our values: Reliability, Teamwork, Integrity, and Belonging. We're an inclusive environment where all people can be their authentic selves, have an equal voice, and opportunities to thrive. We're committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process.
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