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Retail Business Operations Manager

2 months ago


Hamilton, Ontario, Canada HAMILTON AFRICAN CARIBBEAN STORE LTD. Full time

About Hamilton African Caribbean Store Ltd.

We are a retail business seeking an experienced Retail Business Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our store, including managing sales teams, coordinating inventory, and ensuring excellent customer service.

Key Responsibilities:

  • Assign sales staff to duties to maximize productivity and efficiency
  • Hire, train, and develop sales staff to ensure they possess the necessary skills to provide top-notch customer service
  • Develop and implement strategies to increase sales volumes and improve merchandising
  • Prepare reports on sales performance, inventory management, and personnel matters to inform business decisions
  • Resolve customer complaints and supply shortages in a timely and professional manner

Requirements:

  • Bachelor's degree or equivalent experience in a related field
  • Minimum 3 years' experience in retail operations management
  • Proven track record of improving sales performance and increasing customer satisfaction
  • Excellent communication and leadership skills

What We Offer:

  • A competitive salary range of $50,000 - $70,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

Estimated Salary: $60,000 per annum