Event Experience Manager

1 week ago


Winnipeg, Manitoba, Canada Creative Manitoba Full time

Overview:

Creative Manitoba, a renowned theatre arts organization, seeks a seasoned Event Experience Manager to oversee patron-facing aspects of the theatre. As part of our dynamic team, you will play a vital role in ensuring a safe, relaxed, and enjoyable experience for patrons.

About the Role:

This is an hourly seasonal position that typically starts in October and ends in June. The Event Experience Manager will assist the Front of House Managers, provide support during shows, and work independently on front-of-house shifts at both theatres when needed.

Duties and Responsibilities:

  • Assist Mainstage and Warehouse Front of House Managers in delivering exceptional patron experiences
  • Provide timely support during performances, ensuring seamless interactions between staff and patrons
  • Occasionally work solo front-of-house shifts, demonstrating adaptability and strong problem-solving skills
  • Prepare and distribute daily/nightly show reports, highlighting key statistics and trends
  • Deliver comprehensive usher orientation sessions, empowering volunteers with essential knowledge
  • Respond effectively to patron conflicts, upholding high standards of customer service
  • Build and maintain strong relationships with patrons and donors, fostering loyalty and engagement
  • Close and secure the theatre at the end of shifts, prioritizing safety and security
  • Ensure FOH compliance with Health Department, Manitoba Liquor Licensing Commission, and Employment Regulations

Requirements:

  • Experience working in a Front of House management/supervisor capacity, preferably in theatre, hospitality, or events
  • Proven ability to work effectively with volunteers, promoting a positive and inclusive environment
  • Excellent communication and interpersonal skills, with a focus on building strong relationships
  • Ability to work under pressure, thinking critically and providing effective solutions
  • Customer service oriented, with a passion for delivering exceptional experiences
  • Must possess, or be able to complete, required certifications, including Smart Choices Certification and St John Ambulance Level 2 First Aid
  • Must have a valid Manitoba Criminal Record check and Vulnerable Sector screening

Working Conditions:

This role requires high mobility, with the ability to carry up to 30 pounds and climb stairs regularly. You will work primarily aligned with theatre production schedules, which may include evenings, weekends, and some matinees.

Salary:

The estimated salary for this position is around $45,000 - $60,000 per year, depending on experience and qualifications.


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