Crisis Response Navigator

1 month ago


Victoria, British Columbia, Canada AVI Health and Community Services Full time
Job Title: Crisis Response Navigator

AVI Health and Community Services is seeking a highly skilled and compassionate Crisis Response Navigator to join our team. As a key member of our crisis response team, you will be responsible for providing emergency response services to individuals experiencing mental health and substance use related crises.

Key Responsibilities:
  • Assess and triage crisis calls and text messages from the community
  • Develop and implement crisis response plans, including safety and wellness assessments
  • Collaborate with community resources, family members, and peers to provide support and services
  • Provide non-judgmental emotional support and crisis intervention, including assessment, problem-solving, and community resourcing
  • Utilize situational awareness, assessment, de-escalation, and mental health training to work safely within changing and unpredictable environments
Requirements:
  • Minimum 3 years of experience in mental health services, de-escalation, and crisis response
  • Undergraduate degree in a mental health field (counseling, social work, psychiatric nursing)
  • Crisis intervention skills, including situational awareness, mental health assessments, and suicide intervention
  • Able to respectfully engage and support Indigenous relationships with a trauma-informed and decolonial lens
  • Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices
What We Offer:
  • Competitive hourly rate of $33.99/hour to start, with stepped increases based on seniority
  • Casual call schedule, with shifts falling between 7:00am to 3:00pm, 12:00pm to 8:00pm, and 5:00pm to 1:00am
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities

AVI Health and Community Services is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are passionate about providing emergency response services and making a difference in your community, we encourage you to apply.



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