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Customer Service Representative

1 month ago

Richmond Hill, Ontario, Canada SinglePoint Group International Full time
About the Role

We are seeking a skilled and customer-focused Customer Service Representative to join our team at SinglePoint Group International. As a key member of our customer life cycle management team, you will play a pivotal role in shaping the future of customer-centric solutions.

Key Responsibilities
  • Monitor customer accounts and provide exceptional customer service regarding collection issues.
  • Resolve client discrepancies and maintain positive customer relationships for increased retention.
  • Recover funds on past due accounts and negotiate payment arrangements.
  • Accurately update and manage customer records in the billing system.
  • Contribute to departmental objectives for recovery, call quality, and productivity.
  • Collaborate across departments and demonstrate problem-solving skills.
What We Offer
  • A seamless hybrid work experience with onsite training and flexible work arrangements.
  • Monthly contests with cash and prizes.
  • Benefits and Health Care Spending Account.
  • Perkopolis Discount Program.
  • Career and Leadership Development.
  • Comprehensive training and continuous development.
Requirements
  • Minimum 1-year collections or call center experience.
  • Excellent communication, negotiation, and computer skills.
  • Responsive and adaptable to change.
  • Strong time management and organizational skills.
  • Proficiency in Microsoft applications.
Compensation

An hourly rate of $17.20 plus 4% vacation pay.