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Customer Experience Team Lead

2 months ago

Sault Ste Marie, Ontario, Canada Indigo Full time

About Indigo

We are Canada's Cultural Department Store, passionate about telling stories and creating experiences. Our mission is to bring our exciting vision to life in over 170 stores across Canada.

Our Culture

  • We love books and all things beautiful
  • Books are our heart and soul
  • We strive to create joyful moments for customers

Job Description: Customer Experience Leader

The Customer Experience Leader is a key member of the store leadership team, responsible for leading and executing work that contributes to the store's operations and customer experience. You will work collaboratively with the team to inspire a customer-centric culture, bringing Indigo's mission to life through physical and online channels.

Main Responsibilities:

  1. Lead daily store operations, customer experience, and visual standards
  2. Ensure the team is informed about products, promotions, and programs
  3. Support planning, prioritization, and execution of work
  4. Be responsible for facilities, maintenance, health, and safety, and loss prevention on shift

Requirements:

  • 1-2 years of experience in customer service, merchandising, or operations
  • Demonstrated commitment to exceptional employee and customer experience
  • Experience leading others and performance-oriented
  • Able to exercise good business acumen and systemic thinking
  • Ability to prioritize, plan, and execute while being agile

What We Offer:

  • A competitive salary ($65,000 - $75,000 per year)
  • Opportunities for growth and development
  • A dynamic and enriching culture
  • Benefits package (TBD)