Customer Service Representative

1 month ago


Calgary, Alberta, Canada EMCO Corporation Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EMCO Corporation. As a key member of our Profit Centre team, you will provide exceptional sales support to customers via telephone, email, and in-person interactions.

Key Responsibilities:

  • Provide sales support to customers, answering inquiries, generating sales leads, and closing sales to increase profit sharing.
  • Support the Outside Sales function and work collaboratively with the team to achieve sales goals.
  • Enter sales orders generated from Profit Centre customers via various channels.
  • Grow and retain an established customer base, developing new business opportunities for the Profit Centre.
  • Follow up on backorders with vendors, providing customers with accurate delivery dates.
  • Process returns and warranty claims, ensuring compliance with procedures.
  • Support Counter Sales and Outside Sales activities as part of the team.
  • Resolve customer order issues in accordance with our policies and procedures.

Requirements:

  • Grade 12 diploma or equivalent; college and/or university degree an asset.
  • A minimum of 1 year of experience in customer service or counter sales.
  • Proficient in Microsoft Office software, with excellent communication and customer service skills.
  • Ability to identify customer needs, provide profitable solutions, and close sales.
  • Intermediate math skills and ability to learn software systems.

Why Work with Us:

EMCO Corporation is a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products. We offer a dynamic work environment, competitive salary, benefits, and profit sharing, as well as opportunities for growth and development.



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