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Technical Support Specialist

1 month ago

Edmonton, Alberta, Canada Device and Data Inc. Full time

User Support Technician at Device and Data Inc.

We are seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and training to customers to ensure they are able to effectively use our products and services.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.

Requirements:

  • 1-2 years of experience in a technical support role.
  • Strong technical knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to [insert contact information].