Lead Guest Services Coordinator
7 days ago
About the Opportunity
We are seeking a highly skilled and experienced Lead Guest Services Coordinator to join our team at Shannex Incorporated. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our front desk services.
Key Responsibilities
- Provide warm and welcoming greetings to guests, responding to their inquiries and requests in a professional and courteous manner.
- Manage guest check-ins and check-outs, ensuring accurate and efficient processing of transactions.
- Take dining room reservations and ensure seamless communication with our culinary team.
- Anticipate and respond to guest issues and concerns, taking prompt action to resolve any problems that may arise.
- Provide information about our hotel and local area, ensuring guests have a memorable and enjoyable stay.
- Balance cash floats and maintain accurate records of transactions.
- Answer internal and external phone calls in a professional and pleasant manner.
- Adhere to company policies and procedures at all times.
- Ensure the front lobby is tidy and free of debris.
- Display responsible behavior consistent with our organization's standards.
- Communicate effectively with team members at shift change.
- Participate in training and development programs to enhance skills and knowledge.
About You
We are looking for a highly motivated and organized individual with a passion for delivering exceptional guest experiences. You will possess:
- A high school diploma or equivalent.
- Strong computer and keyboarding skills.
- A minimum of 6 months experience in a related field.
- Experience working as a front desk attendant or similar role in a hospitality environment.
- Bilingualism is an asset.
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