Guest Services Supervisor

1 week ago


Mississauga, Ontario, Canada Silver Hotel Group Full time

Job Summary

The Guest Services Supervisor is a key member of the Silver Hotel Group team, responsible for ensuring a smooth and efficient operation of the front office. This role requires a strong leader who can motivate and guide the team to deliver exceptional customer service.

Key Responsibilities

  • Supervise the registration and check-out of guests, ensuring accurate processing of customer payments and supporting team members as needed.
  • Train team members on systems, security, and cash handling procedures, as well as service standards and tools.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Verify accurate room status information and communicate effectively with the team.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Understand and comply with all health and safety rules, regulations, and laws.

Requirements

  • Previous supervisory responsibilities in a customer-facing and/or hospitality position.
  • Highly interpersonal, comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment, maintaining composure and objectivity.
  • Excellent written and verbal communication skills.
  • Computer literate in property operating systems and proficient in MS Office.
  • Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays as required by management and operations.

About Us

Silver Hotel Group is a reputable brand committed to ensuring a culture of respect, appreciation, and fun. We offer a fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. Our hotel, TownePlace Suites Mississauga-Airport Corporate Centre, is an Extended Stay Hotel conveniently located just minutes south of Toronto Pearson International Airport.



  • Mississauga, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of our guest services.Key...


  • Mississauga, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of our guest services.Key...


  • Mississauga, Ontario, Canada Executive Residency by Best Western Full time

    Position OverviewThe Executive Residency by Best Western is seeking a dedicated Reservations Supervisor to enhance our guest experience and ensure smooth operations within our hospitality environment.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 1 year to less than 2 years in a...


  • Mississauga, Ontario, Canada Silver Hotel Group Full time

    Guest Services Agent We are seeking a Guest Services Agent to provide exceptional service to our hotel guests, creating a positive first and last impression. What We Offer A dynamic and fast-paced environment in the hospitality industry The opportunity to work with a reputable brand and a company committed to a culture of respect, appreciation, and fun A...


  • Mississauga, Ontario, Canada OMERS Full time

    About Oxford Oxford is a leading global real estate investor, developer, and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships, and places, we generate meaningful returns for OMERS members, enhance value for our capital partners, and create a brighter...


  • Mississauga, Ontario, Canada OMERS Full time

    Important Note for Applicants: All applicants must be referred through Workday by a current OMERS and Oxford employee before applying through the unique link provided via email. Join a Workplace that Empowers You. Become part of a global organization where employees flourish. We celebrate diverse perspectives, expertise, and enthusiasm. Here, you can...


  • Mississauga, Ontario, Canada Easton's Group of Hotels Full time

    **Job Overview**As a key member of our housekeeping team at Easton's Group of Hotels, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas. This is a critical role that requires attention to detail, a strong work ethic, and excellent communication skills.**Key Responsibilities****Clean and Service Guest...


  • Mississauga, Ontario, Canada Easton's Group of Hotels Full time

    **Job Overview**As a key member of our housekeeping team at Easton's Group of Hotels, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas. This is a critical role that requires attention to detail, a strong work ethic, and excellent communication skills.**Key Responsibilities****Clean and Service Guest...


  • Mississauga, Ontario, Canada Easton's Group of Hotels Full time

    **Job Overview**As a key member of our housekeeping team at Easton's Group of Hotels, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas. This is a critical role that requires attention to detail, a strong work ethic, and excellent communication skills.**Key Responsibilities****Clean and Service Guest...


  • Mississauga, Ontario, Canada Easton's Group of Hotels Full time

    **Job Overview**As a key member of our housekeeping team at Easton's Group of Hotels, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas. This is a critical role that requires attention to detail, a strong work ethic, and excellent communication skills.**Key Responsibilities****Clean and Service Guest...

  • Service Manager

    7 days ago


    Mississauga, Ontario, Canada Cineplex Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Manager to join our team at Cineplex. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences across all departments in our venue.Key ResponsibilitiesGuest Service ExcellenceEstablish and maintain excellent guest service standards across all...

  • Service Manager

    7 days ago


    Mississauga, Ontario, Canada Cineplex Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Manager to join our team at Cineplex. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences across all departments in our venue.Key ResponsibilitiesGuest Service ExcellenceEstablish and maintain excellent guest service standards across all...


  • Mississauga, Ontario, Canada OMERS Full time

    Job Summary:Oxford is seeking a highly skilled Guest Experience Supervisor to join our team at Square One Shopping Centre. As a key member of our Guest Experience department, you will be responsible for providing exceptional guest experiences and ensuring every guest interaction is carried out in a professional, courteous, and efficient manner.Key...


  • Mississauga, Ontario, Canada OMERS Full time

    About the RoleWe are seeking a highly skilled Guest Experience Supervisor to join our team at Square One Shopping Centre. As a key member of our Guest Experience department, you will be responsible for providing exceptional guest experiences and ensuring every guest interaction is carried out in a professional, courteous, and efficient manner.Key...


  • Mississauga, Ontario, Canada OMERS Full time

    About the RoleWe are seeking a highly skilled Guest Experience Supervisor to join our team at Square One Shopping Centre. As a key member of our Guest Experience department, you will be responsible for providing exceptional guest experiences and ensuring every guest interaction is carried out in a professional, courteous, and efficient manner.Key...


  • Mississauga, Ontario, Canada OMERS Full time

    Job Summary:Oxford is seeking a highly skilled Guest Experience Supervisor to join our team at Square One Shopping Centre. As a key member of our Guest Experience department, you will be responsible for providing exceptional guest experiences and ensuring every guest interaction is carried out in a professional, courteous, and efficient manner.Key...


  • Mississauga, Ontario, Canada Kara Hospitality Inc Full time

    Job SummaryKara Hospitality Inc is seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Registration: Register...


  • Mississauga, Ontario, Canada SSP Group Full time

    Job Overview $20.15 / hour** Complimentary Employee Parking Comprehensive Benefits after one year Employee Meal Plan **SSP Canada is introducing an exciting BONUS PROGRAM. You can earn $17.65 plus an additional $2.50 / hour for every hour you work. This is an excellent opportunity to enhance your earnings while enjoying all the other...


  • Mississauga, Ontario, Canada SSP Group Full time

    Job Overview As a vital member of our dining establishment, the Host/Hostess plays a crucial role in ensuring a welcoming atmosphere for our patrons. This position offers a competitive wage of $20.15 per hour along with Free Employee Parking and Comprehensive Benefits after one year. Additionally, our employees benefit from an Employee Meal Plan. SSP...


  • Mississauga, Ontario, Canada Cineplex Full time

    Job DescriptionJob Title: Restaurant Supervisor - Amusement ServiceJob Summary:Cineplex is seeking a highly motivated and experienced Restaurant Supervisor - Amusement Service to join our team at The Rec Room Square One. As a Restaurant Supervisor - Amusement Service, you will be responsible for providing exceptional customer service, managing the day-to-day...